CMA/RMA III

Job Description Summary

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The Certified/Registered Medical Assistant III (CMA/RMA) is responsible for providing high-quality,

compassionate clinical and administrative support to physicians, hospitalists, and other healthcare

professionals in both outpatient and hospital settings. This role ensures efficient patient flow, accurate

documentation, and exceptional patient care through coordination, education, and hands-on service delivery

while adhering to established clinical guidelines, provider supervision standards, and organizational policies.

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How Will You Make An Impact & Requirements

‎

The Certified/Registered Medical Assistant III (CMA/RMA) is responsible for providing high-quality,

compassionate clinical and administrative support to physicians, hospitalists, and other healthcare

professionals in both outpatient and hospital settings. This role ensures efficient patient flow, accurate

documentation, and exceptional patient care through coordination, education, and hands-on service delivery

while adhering to established clinical guidelines, provider supervision standards, and organizational policies.

Responsibilities

• Conducts comprehensive patient intakes, including obtaining vital signs, recording medical histories,
  
  

and reviewing medication and allergy information.

• Assists providers during examinations, minor procedures, wound care, and diagnostic testing while
  
  

ensuring patient comfort and safety.

• Performs EKGs, immunizations, and specimen collection in accordance with policy and competency
  
  

standards.

• Prepares, labels, and processes laboratory samples and point-of-care tests accurately.
• Maintains infection control, safety protocols, and equipment calibration across all clinical areas.
• Supports providers with patient triage, care coordination, and transitions across clinical settings.
• Provides patient education regarding medications, treatment plans, chronic condition management,
  
  

and preventive care.

• Accurately document clinical data, provider instructions, and patient updates in the electronic health
  
  

record (EHR).

• Schedules, confirms, and tracks patient appointments, referrals, authorizations, and test results to
  
  

ensure timely care.

• Verifies insurance coverage and assists with prior authorizations, billing, and coding processes as
  
  

needed.

• Monitors inventory levels and prepares examination or procedure rooms with required supplies and
  
  

equipment.

• Participates in performance improvement initiatives, clinical audits, and safety drills to support
  
  

continuous quality improvement.

• Facilitates communication among patients, providers, and interdisciplinary teams to ensure
  
  

coordinated, patient-centered care.

• Maintains confidentiality and adheres to HIPAA, OSHA, infection control, and all compliance standards.
• Upholds compassionate, culturally competent care while maintaining sensitivity to diverse patient
  
  

populations.

• Demonstrate excellent guest service to internal team members and patients.
• Performs other related duties as assigned.
  
  

Qualifications

• High school diploma or equivalent required.
• 3 years of experience as a Certified / Registered Medical Assistant in a healthcare setting.
• Certified or Registered Medical Assistant (CMA, RMA, or CCMA) credential required.
• Maintains active certification and participate in continuing education to ensure ongoing competency
  
  

and compliance with credentialing standards.

• Prior clinical or internship experience preferred but not required.
• Graduate of an accredited Medical Assistant program required.
• Basic Life Support (BLS) certification required.
• Bilingual (English/Spanish) preferred.
• Familiarity with electronic health record (EHR) systems.
• Skilled in obtaining and documenting vital signs (blood pressure, temperature, pulse, respiration, SpO₂,
  
  

height, and weight).

• Proficient in EKG administration and other routine diagnostic procedures as directed by the provider.
• Knowledge of infection control, universal precautions, and sterile technique.
• Competent in assisting with minor procedures, patient preparation, and clinical room setup.
• Proficient in medical terminology, documentation accuracy, and appointment scheduling.
• Ability to manage multiple priorities, follow workflows, and maintain confidentiality.
• Excellent communication, customer service, and team collaboration skills.
• Demonstrates professionalism, accountability, and teamwork consistent with the organization’s
  
  

mission, vision, and values.

• Committed to continuous learning, patient-centered care, and upholding quality and safety standards.
• Ability to work independently in a fast-paced, cross-functional environment.