What are the responsibilities and job description for the Patient Services Specialist-1 position at Millennium Physician Group, LLC?
Job Description Summary
Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, andTexas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the
largest in the United States. At Millennium Physician Group, our employees are the foundation of our success.
Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere
that empowers you to seek better ways to deliver care to our patients and their families. We also promise to
care for you as an individual and help you grow in your role
The Patient Care Specialist I provides essential front-line administrative and clerical support within the medical
office. This role is responsible for greeting and registering patients, verifying demographic and insurance
information, collecting payments, and maintaining accurate documentation within the electronic health record
(EHR). The Specialist I upholds patient confidentiality and follows all HIPAA, privacy, and compliance standards
while working under close supervision to ensure a professional and efficient patient experience.
How will you make an impact & Requirements
Responsibilities
- Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact
- Collects and processes copayments following standard cash-handling and reconciliation procedures.
- Verifies insurance eligibility, obtains required authorizations, and documents verification results
- Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
- Answers and routes phone calls, schedules or reschedules appointments, and maintains daily
- Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a
- Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents
- Reviews patient accounts for outstanding balances or documentation errors and partners with billing
- Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing
- Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly
- Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and
- Provides professional, courteous customer service and maintains composure during high-volume or
- Coordinates scheduling across multiple providers, departments, or specialties to support efficient
- Audits patient charts, registration data, and referral documentation to identify and correct compliance
- Participates in mandatory training programs related to compliance, privacy, workflow changes, and
- Supports the Practice Manager and care team with assigned administrative tasks.
- Participates in departmental audits, workflow redesign initiatives, and implementation of new systems
- Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or
- Demonstrates excellent guest service to internal team members and patients.
- Performs other related duties as assigned.
- High school diploma or General Education Degree (GED).
- 1 year of experience in clerical, customer service, or healthcare office settings preferred.
- Basic knowledge of EHR systems and Microsoft Office applications preferred.
- Strong attention to detail, interpersonal communication, and time-management skills.
- Demonstrated professionalism and commitment to patient confidentiality.
- Demonstrates empathy and professionalism when interacting with patients and families.
- Adheres to HIPAA and privacy standards in all communications and record handling.
- Consistently meets expectations, follows direction, and maintains punctuality.
- Adjusts to changing workflows and patient volume with composure and teamwork.
- Ability to work independently in a fast-paced, cross-functional environment.
Equal Employment Opportunity
(including pregnancy), genetic information, sexual orientation, religion, physical or mental disability,
age, military or veteran status, marital status, familial status, national origin, or any other legally
protected class.
reasonable accommodations. Accordingly, if reasonable accommodation is required to fully
participate in the job application or interview process, to perform the essential functions of the
position,and/or to receive all other benefits and privileges of employment, contact
HRbenefits@mpgus.com.
- MPG is committed to equal employment opportunities. We will not discriminate against employees or
(including pregnancy), genetic information, sexual orientation, religion, physical or mental disability,
age, military or veteran status, marital status, familial status, national origin, or any other legally
protected class.
- Equal opportunity applies to all areas of the employment relationship, including hiring, promotions,
- Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In
reasonable accommodations. Accordingly, if reasonable accommodation is required to fully
participate in the job application or interview process, to perform the essential functions of the
position,and/or to receive all other benefits and privileges of employment, contact
HRbenefits@mpgus.com.