Patient Services Representative

Medical Receptionist

Patient Services

Seeking a detail oriented team player with an outgoing personality to join our front office team. Patient Services Representative serves as the first point of contact for new patients is responsible for obtaining accurate information and scheduling the patient as well as responding to and scheduling incoming physician referrals.

Patient Services Responsibilities and Duties

• Provide excellent customer service with a smile
• Respond to customer inquiries with focus on converting callers to scheduled appointments
• Schedule new patient appointments
• Provide insurance verification
• Make additional outbound calls when required
• Liaise with internal departments to solve customer queries (i.e. billing for coverage questions)
• Maintain a working knowledge of our services
• Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
• Answer calls and direct calls to appropriate staff members
• Comply with current HIPAA and OSHA guidelines to ensure the safety and privacy of the patients and other employees
• Maintain open communication with manager on any issues or concerns
• Promote a team environment that represents the best of Millennium Medical Management
• Special projects as assigned by Supervisor
• Competitive salary negotiated

Patient Services/Front Desk Experience

• 1-2 years Receptionist or call center experience required
• Proficient in Microsoft office: Excel, Word, etc. required
• Medical office experience preferred

Patient Services Qualifications and Skills

• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to patients and other employees of the organization
• Basic computer skills are required, such as Word, Excel and Outlook.
• Must be able to use a fax machine, copier, calculator, and manage a multi-line telephone system.
• Excellent customer service skills
• High school degree or equivalent (GED)
• Medical terminology is preferred
• Maintain a professional appearance and have good communication skills in dealing with the patients

Full Time Employee Benefits Include:

• PTO and paid holidays
• Medical, Dental and Vision Insurance
• 401k
• Annual review with bonus earnings potential

Millennium Medical Management home of Deuk Spine Institute, and Deuk Joint Institute - We’ve brought relief and hope to thousands of patients by offering the highest level of care available to those suffering from chronic back and neck pain whether that’s a surgical procedure or pain management therapy. One patient at a time, we help people get back to living.

Surgery Center of Viera– is a state-of-the-art Ambulatory Surgery Center specializing in same-day orthopedic and spinal surgery. AHCA Licensed, AAAHCA Accredited, and Medicare Certified. Providing highest quality healthcare with the highest safety standards, the latest technology and modern treatment techniques – some of which are not even available in hospitals.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Patient Services: 2 years (Preferred)

Ability to Commute:

• Melbourne, FL 32940 (Required)

Ability to Relocate:

• Melbourne, FL 32940: Relocate before starting work (Required)

Work Location: In person

Salary : $35,170 - $42,161