What are the responsibilities and job description for the Branch Manager position at Millennium Bank?
Millennium Bank was founded on a personalized, community-oriented approach to banking and we are proud to serve the residents of Tennessee and Florida.
We are committed to delivering an exceptional experience for our customers. Our teams work together each day to foster customer relationships by adhering to our core values: integrity, respect, customer centric, excellence, quality of life, and teamwork. We take pride in developing our employees to be the best that they can be.
JOB SUMMARY
The Branch Manager is responsible for the administration and efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. The BM develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; and achieves individual and branch sales goals through new business sales, referrals and retention of account relationships. The BM provides leadership, training and supervision; delegates day to day operations to the Assistant Branch Manager. The BM is responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs.
ESSENTIAL FUNCTIONS:
- Demonstrates proficiency in Teller I, Teller II, Head Teller, and Personal Banker job duties and performs such duties as assigned.
- Accountable for maximizing revenues, sales, customer satisfaction, and minimizing operational losses, as well as deepening existing relationships.
- Adheres to all operational, security, risk, and regulatory policies and procedures.
- Coaches/Counsels employees as needed according to the progressive discipline procedures.
- Completes consumer loans from application to closing.
- Communicates changes in policy and procedure to staff.
- Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
- Coordinates with the Retail Banking Manager in implementing and carrying out bank policy and procedures with respect to overall operations of branch.
- Establishes and helps to attain internal performance objectives for branch office volume, deposits, loan portfolios and quality audit reports.
- Directs branch business development through outside calls, in-branch selling, branch campaigns, and targeted direct mailing.
- Directs hiring, employee development, branch performance management, and compensation review and recommendation for branch staff.
- Ensures personnel are well trained in all phases of their respective jobs.
- Flexible assisting in all areas of the branch and occasionally in other branches/departments.
- Follows current loans and lines of credit to ensure complete compliance with terms
- Generates new business within branch market for deposit accounts, loans, and cash management.
- Manage consumer loan requests along with the understanding of the loan policy and loan procedures.
- Manages the overall branch office.
- Motivates employees and co-workers through modeling a positive attitude.
- Participates in community activities to promote the organization and to build goodwill.
- Resolves escalated customer and staff issues and provides counseling to staff as needed with limited guidance and direction from senior leadership and Human Resources.
- Responsible for business development within the branch market to meet or exceed business development goals.
- Sells and services all bank deposit applications and consumer lending products.
REQUIRED SKILLS / ABILITIES
- Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
- Ability to lead and motivate a team of banking professionals to achieve branch goals and provide exceptional customer service.
- Ability to build and maintain positive relationships with customers, community members, and shareholders to promote the bank’s brand and reputation.
- Demonstrates strong oral and written communication skills, including effective questioning strategies and presentation skills.
- Possess strong sales skills to drive revenue growth, cross-sell banking products, and expand the customer base.
- Proficiency in managing branch operations, including cash handling, transaction processing, and compliance with banking policies and procedures.
- Knowledge of banking regulations and compliance standards to ensure the branch operates within legal and ethical boundaries.
EDUCATION, QUALIFICATIONS & TRAINING:
- High school diploma or GED required.
- Bachelor’s degree in a business or finance related field, or equivalent work experience.
- 3 years cash handling experience preferred.
- Minimum Five (5) years banking experience preferred.
- Prior supervisory or management experience preferred.
- Working knowledge of Federal and State banking regulations.
Millennium Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.”
All candidates must satisfy a background screening including credit history, drug screen, and criminal records.