Position Overview

The Outlets Supervisor is responsible for assisting the Outlets Operations management team in overseeing the operations and staff in the Marriott Cleveland Downtown at Key Tower Outlets Department to maintain the highest level of standards and efficiency.

Key responsibilities include monitoring food quality and level of service in the Greatroom dining room completing tasks assigned to them by management, ensuring cleanliness and organization, and assisting in maintaining a smooth operation across the Outlets.

Essential Functions and Responsibilities

• Inspect and manage the standard of grooming and attire of staff. Ensure uniforms and personal appearance are clean and professional.
• Monitoring food quality and service standards in the Greatroom dining room, Pantry, M Club, as well as hotel room service and delivery to Key Tower.
• Complete opening and closing duties as needed.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Manage inventory of dry goods and alcohol, manage physical storage spaces, pars and requisitions as needed.
• Monitor dining room for seating availability, service, safety, and wellbeing of guests.
• Moniter equipment is working properly and safely, entering work orders for maintenance and repairs as needed.
• Assist Outlets management in training, evaluating, and coaching employees
• Serve as a role model of hotel standards, and a first point of contact for colleagues and guests.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications as required.
• Maintain confidentiality of proprietary information and protect company assets.
• Familiarize yourself and team with Marriott Brand Standards, establishing and upholding those standards.
• Develop and maintain positive working relationships with other colleagues, supporting the team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Perform other reasonable job duties as requested by Managers and Executive Leadership.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

• At least 2 years of related experience required.
• Excellent written and oral communication skills.
• Ability to work independently (and in a team).

Work Conditions & Physical Demands

• Work is performed indoors and outdoors in a commercial setting with regular exposure to cold, heat, noise, people, and equipment.
• Able to work independently or as a team member and support managers with special projects.
• Strong collaboration skills – works well across functional areas—excellent relationship- building skills; able to collaborate with various levels of the organization.
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Values We Seek

• Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
• Collaboration: Collaboration begins with strengthening our relationships with our residents,owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
• Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
• Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.

Expected Hours of Work & Travel

 Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.

EOE/Disabled/Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.