AVP-Branch Manager

AVP/Branch Manager

Join a winning team at Millbury Federal Credit Union

MCU is currently seeking an experienced banking professional to fill the position of AVP/Branch Manager. The AVP/Branch Manager plays a pivotal leadership role in overseeing the operations and strategic growth of our So. Grafton branch. 

Location: 377 Providence Rd., South Grafton, Ma

Work Schedule: Full Time: Mon- Fri, Some Saturdays as needed and after-hours events. 

Summary: Reports to the Vice President Retail Director or assignee. The AVP / Branch Manager has broad responsibility in generating loans and gathering deposits, managing personnel, and following regulatory compliance, all while supporting the mission statement and branch business plan.

Essential Functions and Activities: 

Member Service

• Accountable for scheduling, planning, organizing, and overseeing the member services function for the branch including all deposit related product delivery and sales.
• Responsible for generating business sales calls, as well as follow-up, with current business relationships.
• Generate individual and coach subordinate sales / referrals in retail, consumer, business, mortgage, investments, etc., in order to meet branch goal objectives as assigned. 
• Ensure opening and closing of Credit Union, following established security guidelines. Keep current on computer capabilities and maintain operating functions according to policy.
• Handle difficult situations involving members and / or staff in a calm, professional manner. Have autonomy and authority to resolve issues within proper guidelines and according to MCU policy and procedure. 
• Work with Operations to ensure data processing equipment is properly maintained and functions appropriately with the most current software versions made available.
• Provide a high level of service to new and existing members, including while opening new accounts, performing credit counseling, determining credit needs and solutions, resolving problems, performing wire transfers, telephone transfers, ACH transactions, IRA disbursements, etc.
• Oversee security measures pertaining to dual control access, opening and closing of Credit Union, safety deposit boxes, employee and member safety, etc. Coach and monitor staff for the same.
• Responsible for month-end analysis of budget reports, income / expense, balance sheet, sales tracking reports, and other deposit / loan reports. 
• Interpret legal papers, such as death certificates, power of attorney papers, trust documents, and summons. Process all related transactions according to Credit Union policy and federal / state laws.
• Generate consumer loans for members (credit cards, LOC, etc.) according to prescribed authority limits and Credit Union policy.
• Responsible for completing the income and expense budget for upcoming year. 
• Represent the credit union at external events such as Expos, Chamber of Commerce, Seminars, Boards, and Business After Hours as necessary.

Compliance

• Responsible for developing, implementing, and monitoring policies and procedures for the entire branch. Remain up to date on all regulatory and legal issues. 
• Monitor appropriate reporting for compliance within area of responsibility for regulation such as BSA, CIP, Identity Theft Red Flags, and others.
• Accountable for maintaining records according to the Board-approved records retention schedule.

Department Administration and Other Activities

• Exercise authority in supervising staff. Train and motivation. Appraise performances. Resolve employee relations issues, up to and including recommendations for dismissal. Establish performance objectives with staff and coach them to reach these goals
• Involved in the interviewing, hiring, and orientations of staff
• Lead periodic staff meetings to ensure excellent communication with staff and other departments
• Develop a team philosophy in providing services to members
• Participate in Credit Union management team meetings
• Perform other duties as assigned

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, climb, or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 10 pounds. The employee must be able to use a keyboard, PC, and adding machine.

Education, Knowledge, and Experience:

• Bachelor’s degree in management preferred; high school diploma or G.E.D. with comparative personnel and branch management experience required.
• Minimum of 5 years of branch and personnel management experience.
• Strong knowledge of banking products, services, and regulatory requirements
• Knowledge of security practices and procedures.
• Exposure to benefits, payroll, employee relations, employment law, performance management, etc. 
• Some knowledge of accounting.
• Intermediate proficiency with Microsoft 365.
• Proven track record of achieving sales targets and managing branch profitability.

Skills and Abilities:

• Expert Customer Service skills
• Ability to function as a team player and lead your team
• High level of problem-solving skills with a demonstrated attention to detail
• Excellent leadership, communication, and interpersonal skills 
• Analytical skills
• Knowledge of regulatory compliance and risk management

What can Millbury Federal Credit Union offer you?  

MCU places strong emphasis on providing quality service to our members and you! MCU offers a family-friendly working environment and outstanding benefits which include:

• Competitive salary
• Vacation, sick and personal paid time off
• 11 paid Federal holidays 
• Health, dental, vision, life, and disability insurance
• Tuition assistance
• 401(k) retirement plan with employer match 
• Employer funded profit sharing
• Annual bonus to qualified employees

At MCU you will find a respectable and inclusive workplace where everyone is given the opportunity for personal and professional growth. If you share a passion for the community you work in, you just may be a great fit at MCU.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The specific pay for this position will be determined by the Company based on consideration of all relevant factors when and if an offer of employment is extended

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be provided which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

EEO / AA Employer