Client Service Specialist (55880)

Get to know us: 

Mill Rock Packaging (MRP) is a growing U.S.-based packaging company and a market leader in designing, engineering, and producing high-end, sustainable, and customized graphic paperboard, folding carton, and commercial printing products. We serve customers across industries like food and beverage, technology, health and beauty, pharmaceuticals, and more. 

What sets us apart? Our culture is built on five core behaviors that guide everything we do: 

• Lead with Safety – We put people first, always. 

• Build Trust – We keep our promises and act with integrity. 

• Innovate and Be Resilient – We embrace challenges and create solutions that raise the bar. 

• Include and Collaborate – We believe diverse perspectives make us stronger. 

• Raise the Bar – We strive for excellence in every detail. 

If you’re looking for a place where these values aren’t just words but actions, you’ll feel right at home here. Curious? Learn more at http://www.millrockpackaging.com! 

How you'll make an impact: 

We are seeking a proactive and detail-driven Client Service Specialist to join our team, supporting a fast-paced folded carton packaging operation. This cross-functional role bridges customer service, production planning, and project coordination, ensuring the smooth execution of orders from purchase through production. 

You’ll work closely with sales, prepress, quality, and production teams, managing customer orders, initiating job tickets, and coordinating timelines to keep projects moving efficiently. 

What you’ll do:  

• Act as a main point of contact for customers and internal stakeholders. 

• Receive, enter, and manage customer purchase orders in the ERP system. 

• Partner with Sales to manage day-to-day order activity and customer expectations. 

• Initiate and track work orders; ensure accurate routing, specs, and instructions in the ERP. 

• Manage the pre-flight process by coordinating with the Prepress team to confirm artwork files are complete and print-ready. 

• Coordinate with production planning based on customer timelines and material availability. 

• Manage order changes, track inventory releases, and create returns or RMAs as needed. 

• Verify artwork, lead times, shipping details, and other key requirements with customers. 

• Monitor open orders and job statuses to ensure timely delivery and customer satisfaction. 

• Ensure new items are routed through Quality Assurance for review and approval. 

• Issue POs for outsourced work, ensuring suppliers have proper specs and deadlines. 

• Proactively identify and recommend process improvements to increase speed, quality, and efficiency. 

What it takes to succeed: 

• Basic Qualifications 

• Education: GED or High School Equivalent  

• Required Skills & Experience: 

• Strong working knowledge of ERP system (e.g., IFS, Epicor, Printvis, Optimus Radius, NetSuite, SAP) 

• Proficiency in Microsoft Excel and Outlook. 

• Outstanding organizational and time-management skills. 

• Clear and professional written and verbal communication. 

• A high level of attention to detail, accuracy matters. 

• Ability to work effectively under pressure and juggle competing priorities. 

• A team player with a positive attitude and willingness to learn and adapt. 

• Comfort working across departments and owning tasks from start to finish. 

• Self-motivated with the ability to take initiative and solve problems independently. 

• Preferred Qualifications  

• Our teammates come from diverse backgrounds that help us innovate new possibilities daily. While the qualifications listed below are preferred, they are not required.     

• Experience in manufacturing, packaging, or printing preferred. 

• Associate's or higher degree in business administration or a related field. 

• 2 years of experience in customer service, order management, or production planning in a manufacturing or print/packaging environment. 

• Positive and professional demeanor with a “customer-first” attitude. 

Why You’ll Love Working Here 

Our Culture: We’re stronger together. Safety comes first, and we believe our people, customers, and investors are the foundation of our success. Collaboration and respect drive everything we do. 

Competitive Compensation: Your base pay will reflect factors like market location, experience, and skills. Many roles also include performance bonuses as part of the total compensation package. 

Benefits That Matter: We offer a full range of benefits designed to support you and your family, including: 

1. Medical, dental, and vision insurance 

1. Paid Time Off (PTO) and company holidays 

1. 401(k) with employer match 

1. Short-term and long-term disability insurance 

1. Life insurance 
   …and more! 

The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the position's duties, responsibilities, or requirements. 

Mill Rock Packaging is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.  

Recruiting Agencies: Mill Rock Packaging does not accept unsolicited resumes and will not be responsible for any fees associated with them.  

Salary : $55,000 - $75,000