Executive Housekeeper

Job Summary

We are seeking a dynamic and detail-oriented Executive Housekeeper to lead our housekeeping operations with enthusiasm and precision.

The Executive Housekeeper directs all aspects of Housekeeping including cleanliness, guest service, accounting/budgeting, asset protection, inventory control and human resources. The Executive Housekeeper directs all operations in alignment with the direction of the General Manager, Company, brand standards, and local, state and national regulations. Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations. Recommends the Housekeeping budget, business plans, capital expenditures and manages within approved plans and objectives.

This position directly manages assigned staff and indirectly manages all subordinates. Articulates Company goals to the staff. Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and associates. Unites associates in a common commitment to achieve and exceed these goals. Works closely with management throughout the hotel and the Company. Impresses guests with quality and timely service in a pleasant and friendly manner.

Responsibilities

• Guest Satisfaction- Direct and ensure Housekeeping standards and procedures are followed. Direct Housekeeping staff schedules to ensure adequate coverage while managing the department budget. Ensure timely response to guest needs. Resolve guest complaints as appropriate to maintain guest satisfaction. Regularly review service scores to identify areas needing improvement and implement appropriate changes. Ensure the Housekeeping staff regularly adheres to all guest service basics such as uniforms, name tags and proper guest greeting. Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate.
• Human Resources- In conjunction with HR department, direct recruiting, hiring, training, development and retention of a motivated and efficient Housekeeping staff. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Entre all required training occurs including orientation, safety, emergency, fire and blood-borne pathogen. Coach, counsel, resolve conflicts, and discipline as appropriate through fair treatment and in compliance with Company policies and procedures. Conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines. Ensure all policies and procedures are followed. Insist on a work environment that is free from harassment. Promote the hotel as a employer of choice in the community.
• Sales/Profitability-Develop, recommend, implement and manage the Housekeeping annual budget, business plan, and objectives to meet/exceed expectations. Review vendors, products and bills to ensure procurement of top quality products at minimum prices. If necessary, develop action steps to correct any expense problems. Direct hotel cleanliness, sanitation and related inspections and lost & found to capture more guests and a larger share of the local market. Ensure efficient and regular deep cleaning in compliance with policies, procedures and regulations. Review and monitor internal control procedures. Report, investigate and resolve violations to policies, procedures and regulations. Submit recommendations to senior management on internal controls, policies and procedures improvements.
• Leadership-Direct all facets of Housekeeping services. Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality. Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist the General manager in the positioning the hotel as a market leader. Be a coach with a positive attitude on a daily basis. Implement, manage and comply with Company policies, practices, and programs. Ensure compliance with Brand standards and local, state and national regulations. Ensure optimal levels of quality service and hospitality are provided to guests. Regular and timely attendance with high standards of personal behavior, appearance and grooming including wearing the proper nametag when working.
• Communication- Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. maintain effective two-way communications that crosses departmental lines. Approach all encounters and actions with guests and associates in a friendly, service oriented manner. Conduct regularly scheduled meetings with Housekeeping staff to provide organizational information and educate associates on changes and activities. Communicate Housekeeping activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval.
• Administration- Direct the compilation and analyze various corporate reports and property reports to provide management with accurate information and to comply with corporate policies and procedures as well as government laws and regulations. Complete all required and requested reporting in a timely and accurate manner. Perform special projects and other responsibilities as requested. As requested, assist the General manager with the preparation of the annual hotel budget and forecasts.

Join us as an Executive Housekeeper to lead a passionate team dedicated to creating spotless spaces that delight our guests! Your expertise in cleaning management, team supervision, and hospitality will be instrumental in delivering exceptional experiences every day.

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k) 3% Match
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Referral program
• Vision insurance

Experience:

• Housekeeping management: 5 years (Required)

Ability to Commute:

• Meredith, NH 03253 (Preferred)

Work Location: In person

Salary : $25 - $30