What are the responsibilities and job description for the Service Manager position at Mill Creek Residential?
Company Description
Mill Creek Residential is a national leader in the development, construction, acquisition, and operation of high-quality rental communities across the United States, with a strong presence in key metropolitan areas such as Seattle, New York, and Southern California. The company leverages its local expertise and innovative approach to deliver thriving communities that create lasting value for residents, investors, and associates. Recognized as a Top Developer and Builder in NMHC's Top 25 list for several years, Mill Creek manages a diverse portfolio of 153 communities with over 43,500 rental homes. They prioritize creating vibrant living spaces while fostering growth and success for their team members.
Role Description
This is a full-time, on-site Service Manager role based in Raleigh, NC. The Service Manager will oversee day-to-day maintenance operations, ensuring that the rental community is safe, clean, and functional. Responsibilities include supervising maintenance staff, scheduling repairs, coordinating with vendors, managing service requests, performing inspections, and maintaining inventory of necessary supplies. The Service Manager will also ensure compliance with safety regulations and maintain high customer service standards for residents.
Qualifications
Mill Creek Residential is a national leader in the development, construction, acquisition, and operation of high-quality rental communities across the United States, with a strong presence in key metropolitan areas such as Seattle, New York, and Southern California. The company leverages its local expertise and innovative approach to deliver thriving communities that create lasting value for residents, investors, and associates. Recognized as a Top Developer and Builder in NMHC's Top 25 list for several years, Mill Creek manages a diverse portfolio of 153 communities with over 43,500 rental homes. They prioritize creating vibrant living spaces while fostering growth and success for their team members.
Role Description
This is a full-time, on-site Service Manager role based in Raleigh, NC. The Service Manager will oversee day-to-day maintenance operations, ensuring that the rental community is safe, clean, and functional. Responsibilities include supervising maintenance staff, scheduling repairs, coordinating with vendors, managing service requests, performing inspections, and maintaining inventory of necessary supplies. The Service Manager will also ensure compliance with safety regulations and maintain high customer service standards for residents.
Qualifications
- Strong experience in property maintenance, facility management, and building systems
- Knowledge of electrical, plumbing, HVAC, and mechanical systems
- Proficiency in team leadership, staff training, and performance management
- Ability to prioritize tasks, manage time effectively, and handle multiple projects
- Experience with vendor management and service coordination
- Familiarity with safety regulations and compliance requirements
- Customer service skills to maintain positive resident relationships
- High school diploma or equivalent required; trade certifications in plumbing, electrical, or HVAC are a plus
- Basic computer skills and experience with maintenance management software preferred
- Physical ability to perform manual labor and lift heavy objects as needed