Regional Manager-Los Angeles, California

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

Position Summary

At Mill Creek Residential, “great” is our starting point. Wonderful and creative things happen when we work hard, smart, and together.

The Regional Manager provides leadership and oversight for 3 or more assigned communities. This person participates as part of the senior leadership team to drive financial performance and value creation, while ensuring excellence in operations and customer service, internally and externally.

Reports to: Vice President has primary authority and works with the Regional Service Manager to determine the exact "day-to-day" duties. Decisions will take into account the Regional Service Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community.

Essential Functions/Responsibilities

• Act as a first-level to regional development and construction teams, as well as investment partners for the particular assets within the portfolio
• Effectively manage a multi-site portfolio of communities as demonstrated by a history of addressing management issues in the areas of financial performance, customer service, sales, communication, team building and marketing
• Ensure communities are in compliance with brand standards including community presentation, marketing, maintenance service and associate presentation
• Capable of establishing short and long-term goals for the assets and managers within the portfolio, as well as effective action plans and progressive timelines to ensure completion. Must be able to adjust said plans with little or new information as circumstances change
• Ability to create and deliver group presentations on community and other related topics
• Ability to prepare reports for investment partners including, but not limited to, business plans, budgets, reforecast, cash flow projections and marketing strategies
• Complete and review various operations reports; track community performance and understand the impact of local market conditions
• Analyze and evaluate personnel needs throughout the region, including management, leasing and maintenance personnel including, but not limited to, performance appraisals, associate development (coaching, counseling and training), as well as approval of hiring and termination decisions
• Maintain control over expenditures at the community level and develop then implement efforts to reduce such
• Support and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
• Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
• Address and complete all other duties as assigned
• Embody the Mill Creek mission, values and brand promise in all that he or she does

Associate Management and Development

• Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations
• Empower, engage and develop associates to achieve great performance and desired business outcomes
• Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members
• Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates
• Support associate development. Provide targeted training and growth opportunities
• Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
• Address and complete all other duties as assigned

Education and/or Experience

• Bachelor’s degree, or 5-8 years of progressive responsibility in property management, hospitality, or retail preferred
• Commitment to, and passion for, providing outstanding Customer Service to customers both internal and external
• Strong written and verbal communication skills

Skills/Specialized Knowledge

• Ability to clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communications
• Ability to analyze data and reports in developing solutions to sustain high standards of customer service, revenue/value generation, and expense management
• In-depth knowledge of communities within the portfolio, inventory, pricing, budgets, as well as the surrounding market, submarket, neighborhood and competitive communities
• Ability to effectively hire, mentor, coach and train associates as needed
• Computer skills including use of Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
• Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone, copier, printer
• Capable of travelling between communities in regional portfolio and offices, as well as periodic meetings in other parts of the country as needed
• Understand and support the customer experience vision for Mill Creek Residential

License Requirements

• Valid State-Issued Driver’s License and insurance

Other Requirements

• Complete Mill Creek required training as related to job description within specified timeframe
• Provide means of commuting between project locations and offices

Physical Demands

• Extended periods of interchangeable walking, standing or sitting
• Ability to frequently perform the following activities
  • Stretch/bend/stoop/squat/kneel/crouch/crawl/pick up litter, retrieve and store packages
  • Inspect property and conduct community tours daily
  • Climb stairs, steps, ladders
  • Push or pull-close doors/cabinets
  • Reach/lift above shoulders
  • Store supplies, retrieve packages
  • Write/type – Corporate, interoffice, resident communications
  • Grasp/turn telephone, doorknob use
  • Finger dexterity-operation of office equipment

Mental Functions

• Ability to multi-task, working on multiple assignments simultaneously
• Ability to work in a fast-paces environment
• Ability to address and work on unanticipated challenges or changes in the work progress

Work Environment

• Varies – office setting and active construction site

About the Benefits of joining the Mill Creek Team

• Competitive compensation
• Comprehensive medical, dental and vision
• Employer sponsored short and long term disability, Life and ADD insurance
• 401k with employer matching
• Paid time off benefits: Vacation, Sick, Holidays

Mill Creek is an Equal Opportunity Employer

Are you ready to contribute to the success of Mill Creek Residential?  If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!