Front Desk Coordinator

The following position is for employment with:

Mill Creek Oral Surgery
5437 Mahoning Ave Austintown, OH 44515

Position Purpose

The Front Desk Coordinator plays a key role in managing the duties of the patient registration desk. Your primary focus will be to ensure the smooth transition of information between patient and practice, handling medical and dental claims, payments and accounts receivable, supporting both patients and our practice to receive optimal outcomes and care. This role also provides front office support such as answering phones and assisting patients with scheduling appointments. The ideal candidate is highly organized, and comfortable in a patient-facing role, ensuring a seamless experience from check in to account resolution.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

Front Desk Coordinator (Primary Duties):

• Patient Interaction: Expertly answer the phone, assist patients in scheduling appointments, and create patient accounts.
• Administrative Support: Check patients in, post payments, and convert treatment plans with accuracy and efficiency.
• Surgery Coordination: Assist with scheduling surgeries and ensure all necessary preparations are made.

Patient Account Coordinator ( Fill-In/Secondary Duties):

• Tech-Savvy Professional: Utilize your excellent computer skills to efficiently navigate and manage our practice software systems.
• Autonomous Decision-Maker: Exercise discretion and independent judgment to resolve billing disputes and coverage issues with minimal supervision.
• Accuracy Enthusiast: Review and send out daily claims ensuring precision and correctness.
• Payment Processor: Handle daily insurance payments, ensuring timely collections from patients and insurers.
• Account Auditor: Conduct thorough reviews of patient accounts receivables, audit accounts, and send out statements.
• Collection Specialist: Make collection calls and manage patient payments effectively.
• Insurance Liaison: Contact insurance carriers to follow up on outstanding claims promptly and efficiently.
• Report Guru: Perform daily credit and balance reports for the office, ensuring financial accuracy.
• Medicaid Expert: Stay informed about Medicaid regulations and guidelines to ensure compliance.
• Portal Pro: Utilize insurance portals accurately to check claim status and enter claims.

MINIMUM QUALIFICATIONS

• Confidentiality Champion: Always maintain the highest level of confidentiality adhering to HIPAA standards.
• Safety Adherent: Follow strict safety guidelines and procedures according to OSHA and office standards.
• Policy Follower: Adhere to all office policies diligently.
• Interpersonal Dynamo: Maintain a positive rapport with patients and team members through excellent interpersonal skills.
• Clear Communicator: Effectively communicate verbally with patients and staff in a clear and professional manner.
• Detail-Oriented: Work efficiently with a keen eye for detail.
• Flexible Worker: Adapt to changing job duties and work schedules as needed.
• Mathematical Aptitude: Understand basic math and accurately read patient ledgers.
• Active Listener: Demonstrate active listening by fully engaging in conversations, understanding points being made, asking relevant questions, and avoiding inappropriate interruptions.
• Comprehension Expert: Exhibit good reading comprehension by understanding written sentences and paragraphs.

Previous Experience/Education:

• Insurance Verification: 1 year (Preferred)
• Dental Billing: 2 years (Preferred)
• Medical Billing: 1 year (Preferred)

ABOUT US ORAL SURGERY MANAGEMENT

By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.

Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.

Passion for Patient Care

Outstanding Results

Winning Attitude

Embracing Continuous Improvement

Respect for Self and Others

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.