What are the responsibilities and job description for the Customer Support Representative position at Mill Creek Agency, Inc?
Job Responsibilities
- Establish relationships with customers, listen to their needs and take appropriate actions and followup to make sure issue is resolved.
- Provide prompt, accurate, and friendly customer service. Service can include questions from clients on billing, policy changes, claims submission, availability, and coverages.
- Work with the agents assisting in follow up of company recommendations, audits, etc.
Requirements
- Excellent written, verbal and listening skills
- Ability and desire to learn and grow within company
- Detail Oriented
- Ability to Multi-task
- Ability to work as a team player within a small office environment
- Empathy and ability to work with customers situation
Job Types: Part-time, Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Office experience: 1 year (Required)
Work Location: In person
Salary : $20 - $24