Shift Supervisor

• Employee discounts

• Enjoy a 'chill' work attire 
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

• Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and by rallying the team. 
• Dive into Team Member training, providing clear feedback and coaching vibes. 
• Keep the store manager in the loop on Team Member performance. 
• Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service. 
• Boost those sales with your creative flair—sampling, product recommendations, and subtle upselling moves. 
• Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates while sticking to the recipe and presentation standards. Nailed it. 
• Keep that cool demeanor intact when smoothing out customer complaints. 
• Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers. 
• Dive into the retail magic, prepping the environment for promotions with seasonal vibes, rotating products, and killer signage. 
• Cash wizardry? Check. Ensure the team follows cash management policies flawlessly. 
• Safety first! Execute all tasks with a safety mindset. 
• Stay on top of food safety and quality, reporting anything fishy to the store manager. 
• Ready for anything? Dive into those extra duties with flair!

• Strong communication skills, interpersonal skills, and exceptional customer service skills 
• Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills 
• Ability to judge and appropriately react to business activity to ensure labor management 
• Attention to detail and safety requirements 
• Manual dexterity and good hand-eye coordination 
• Previous customer service and cash-handling experience  
• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays 
• High school diploma or GED 
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds  
  
  

• Enjoy a 'chill' work attire 
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
   

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast! Check out our openings at our franchise locations or join us in our hometown of Pittsburgh, PA.

_{This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.}