What are the responsibilities and job description for the Shift Supervisor position at MilkShake Factory Florham Park?
Benefits:
- Employee discounts
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
POSITION OVERVIEW
Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.
ESSENTIAL FUNCTIONS
- Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and by rallying the team.
- Dive into Team Member training, providing clear feedback and coaching vibes.
- Keep the store managers in the loop on Team Member performance.
- Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service.
- Boost those sales with your creative flair—sampling, product recommendations, and subtle upselling moves.
- Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates while sticking to the recipe and presentation standards.
- Keep that cool demeanor intact when smoothing out customer complaints.
- Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers.
- Dive into the retail magic, prepping the environment for promotions with seasonal vibes, rotating products, and killer signage.
- Cash wizardry? Check. Ensure the team follows cash management policies flawlessly.
- Safety first! Execute all tasks with a safety mindset.
- Stay on top of food safety and quality, reporting anything fishy to the store manager.
- Most importantly - have fun while creating unforgettable experiences!
Requirements:
- Strong communication, interpersonal skills and exceptional customer service skills
- Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills
- Ability to judge and appropriately react to business activity to ensure labor management
- Ability to multitask and thrive in a busy, dynamic environment.
- Attention to detail and safety requirements
- Previous customer service and cash handling experience
- Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
- Manual dexterity and good hand-eye coordination
- Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds
- High school diploma or equivalent; additional education is a plus.
Salary : $18 - $20