What are the responsibilities and job description for the Ice Cream Shift Lead/Manager position at Milkhouse Ice Cream?
Job Summary
We are seeking an energetic and motivated Ice Cream Shift Lead/Manager to oversee daily operations at our vibrant ice cream shop. In this role, you will lead a dynamic team, ensure exceptional customer service, and maintain the highest standards of food safety and quality. Your leadership will drive the success of our store by managing staff, controlling inventory, and delivering memorable experiences for every guest. This position offers an exciting opportunity for someone passionate about food service management and hospitality to shine in a fast-paced, fun environment.
Responsibilities
- Supervise daily store operations, ensuring smooth shift transitions and efficient workflow.
- Lead and motivate team members through effective training, coaching, and performance management.
- Oversee food preparation, including scooping, topping, and maintaining product quality standards.
- Manage POS systems for accurate cash handling and sales processing.
- Control inventory levels, monitor stock rotation, and place orders to minimize waste and maximize profitability.
- Enforce food safety protocols, sanitation standards, and proper food handling procedures.
- Handle customer inquiries, resolve complaints promptly, and ensure a positive guest experience.
- Maintain a clean, organized work environment that adheres to health regulations and safety standards.
Qualifications
- Proven experience in quick service or fast food restaurant management with a focus on ice cream or dessert operations.
- Strong background in food preparation, cooking techniques, and food safety management.
- Familiarity with POS systems; cash handling experience required.
- Previous supervisory or team leadership experience in hospitality or restaurant settings.
- Excellent customer service skills with the ability to handle challenging situations professionally.
- Knowledge of inventory control practices and food production processes.
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
Join us as an Ice Cream Shift Lead/Manager to create joyful moments for our guests while leading a dedicated team! We value energetic leaders who are passionate about hospitality management, food safety, and delivering exceptional service every day. This paid position offers a rewarding opportunity to develop your management skills in a lively setting that celebrates fun, flavor, and teamwork!
Pay: $16.00 - $22.00 per hour
Work Location: In person
Salary : $16 - $22