Planning Manager - Key Accounts

Welcome to the MILK MAKEUP FAM:

At Milk Makeup, we’re all about cool clean beauty fueled by creativity. Born out of Milk, a creative hub in downtown New York City, innovation, self-expression, and community are at the heart of everything we do. We believe beauty isn’t about how you do your makeup, it’s what you do in it—and how you Live Your Look—that matters.

Who YOU are:

• Community connector: You’re always thinking about how to improve your and your community’s future. You’re passionate about building a global community where everyone can feel seen and inspired in beauty.

• Courageous but chill: Wherever you come from, you’re driven by the hardworking New York spirit that Milk embodies. You’re flexible and ready to get the job done, but you’re humble and make moves thoughtfully. You strive for quality, have fun doing it, and always have the greater good of the brand in mind.

• Fearlessly innovative: You’re not afraid to take calculated risks and enjoy problem solving. You’re down to disrupt the status quo and innovate in order to raise the bar. You value a forward-thinking space that encourages you to lead change, never follow.

• Champion of self-expression: You’re creative at heart and are always genuinely you. You live your look and want to grow with people who celebrate individuality.

• Inclusive mindful: You believe an open mind is always the best place to start and value active listening. You embrace differences and help foster a safe working environment for yourself and your peers.

The ROLE:

This position will be responsible for creating and maintaining sales forecasts for MMU’s Key Retail Accounts. This individual supports management by analyzing business trends and identifying opportunities to drive retail & net sales to achieve plan, in collaboration with SVP of Planning & Analytics to assess Merchandise Sales & Demand and optimize inventory levels required to hit company-wide sales targets. This role works directly with the NA Retail Team, and several cross-functional partners to plan and maintain growth on our Key Retail Accounts.

What YOU’ll do:

North America Key Retailer account planning management

• Ownership of Existing NA Retailer account Budgeting at the topline channel-level for retail, shipments & returns, collaborating with NA Retail on weekly & monthly plans which tie back to Global MMU sales targets & strategy
• Full ownership of relationship with NA retailers as Planning’s main point of contact, overseeing weekly calls and managing regular communication, including OOS/In-stock communication, launch forecast recommendations, warehouse closure/transition planning, etc
• Cross-functional partnership with NA Sales teams, and other key stakeholders (VM, Marketing, etc) to ensure all accounts are tracking to Plan from a sales, inventory and assortment planning perspective
• Act as a retailer replenishment auditor, validating replenishment orders and ensuring appropriate inventory levels are held at the SKU/retailer level
• Launch order validation for new products to ensure proper inventory levels are held to support various launch activations, etc

In-season Planning, Forecasting & Inventory management – NA Key Accounts

• Forecast sales and inventory on a regular basis for NA Retailers, reconciling Retail sales & Shipment actuals vs FC with Logistics and Finance teams, and aligning with Leadership/Sales on revised FC and strategy
• Partner with NA Sales & Finance teams on all revenue transactions, validating forecasts and invoices, to ensure accurate execution for shipments and returns, impacting Global net revenue
• Validate Retail orders and shipments with Finance and Logistics teams weekly, tracking variance to monthly plan
• Collaborate with Logistics team on all outgoing shipments to align on timing and validate Fulfillment
• Collaborate with NA Field Sales & Education teams to build store-level targets for over 2000 stores across US & Canada which match back to topline sales goals
• Build SKU-level forecasts to inform Global MMU margin forecasts, and tie back to topline sales targets each quarter
• Collaborate with SVP of Planning & Director of Demand Planning on sku-level demand forecasts which inform Global MMU Supply needs

Reporting Analysis; Data Integration & Internal Attribute Report Management

• Oversee and review weekly, monthly and annual sales reporting and ad-hoc analysis for Key NA accounts to help identify sales trends and inform future merchandise and financial plans
• Help NA Retail teams when needed, validating internal assortment documents which incorporate relevant information for all cross-functional teams (pricing, ship & launch dates, etc)

Planning & Analytics Team Development

• Train, develop and manage new hires within Planning team, offering consistent and timely feedback, as well as guidance/visibility to Key Account Planning processes which impact various areas of the department
• Integrate SKU Demand Planning System and oversee functionality & data integrity, ensuring accurate output and maximizing system utilization

We’d like YOU to have:

• 5-7 years of relevant retail/wholesale planning and forecasting experience
• Advanced Excel Skills (able to build and run ad-hoc reports as needed, plus formula auditing with large amounts of data)
• Acute attention to detail, verbal and written communication, organization, & multi-tasking abilities
• Strong problem-solving and analytical skills; strong aptitude with numbers and retail math
• Experience with SAP, Oracle Fusion Demand Planning, Looker, and/or Microsoft Power BI is a plus
• Detail-oriented, self-starter, ambitious, and agility to work in a fast-paced, fun, engaging, and dynamic team environment