What are the responsibilities and job description for the Operations Manager position at Milk Collection Services Of America Llc?
Under the supervision of the Terminal Manager, and in the absence of the Terminal Manager, is entrusted with responsibility for day-to-day on-site management of terminal operations. Trains and directly supervises the dispatch employees, company drivers, and oversees such other terminal staff members as may be assigned by the Terminal Manager. As delegated and directed by the Terminal Manager, this position may also include the following responsibilities: 1) interviewing and processing new hire paperwork for driver new hires; 2) coordinate loading and delivery of transportation services to customers; 3) enforce Company policies and procedures; 4) counsel and administer discipline to employees with the concurrence of the Human Resources Department; 5) coordinate the flow of information between the terminal and various corporate departments; and 6) facilitate compliance with all federal, state and local regulations impacting terminal operations.
- Perform, teach, and supervise all aspects of the terminal dispatch function including, but not limited to, the following:
- Monitor status of farm tanks and driver progress to ensure timely pickup of milk. Where feasible, reroute drivers in order to maintain on time pickup and delivery.
- Create and manage weekly company driver work schedule to ensure adequate staffing to cover all loads being produced.
- Where breakdowns occur during the pickup or delivery, arrange response by a road repair/towing service. If repowering is required, determine the most expeditious means to dispatch a replacement unit to eliminate service disruptions to the customer.
- Maintain communication with the customer representatives to assure that all milk is loaded, delivered and invoiced as requested.
- Assure that all required corporate and/or customer reports are timely and accurately submitted.
- Oversee the protection and maintenance of all property and equipment assigned to the terminal.
- Enforce rules of conduct, safety and attendance for terminal staff and administer discipline with the advice and concurrence of the Terminal Manager and the Human Recourses Department.
- Adhere to and enforce all ethical standards by which the Company operates.
- Maintain flexibility to work various hours and shifts depending upon the operational needs of the terminal.
- Such other functions as may be assigned.
Bachelors degree preferred. High school diploma or general education degree (GED) required. Must have 2 or more years of trucking or related transportation logistics management experience.
- Experience in the management of dedicated fleet operations utilizing owner operators and hired drivers.
- Knowledge of warehouse and distribution operations.
- Supervisory experience dealing with employees possessing varied skill sets.
- Customer service experience preferably dealing with the time sensitive delivery of services.
- Experience using computerized accounting, billing, inventory, HR, and regulatory compliance software.
- Excellent organization skills, with the ability to multitask.
- Ability to organize and manage multiple priorities.
- Ability to communicate effectively both orally and in writing.
- Excellent interpersonal and communication skills.
- Commitment to company values.
- Valid drivers license and personal vehicle suitable for business usage.
Sedentary office environment. Exerts up to 25 lbs. of force to lift, carry, push, pull, or otherwise move objects. Sitting most of the time, but may involve walking or standing for brief periods of time. While performing the duties of this job, the employee is regularly required to work in an office, but may be required to spend a portion of the time in a warehouse, or outdoor trailer yard. Must have ability to work nights and weekends where required.