What are the responsibilities and job description for the Assistant Branch Manager position at MILFORD?
Job Summary
The Assistant Branch Manager supports the Branch Manager in overseeing the day-to-day operations of supply chain activities and retail functions of the assigned branch. This role is focused on providing dependable operational support, fostering team cohesion, ensuring service excellence, and maintaining compliance with company policies. The Assistant Branch Manager acts as a liaison between staff, customers, and senior management, helping to ensure the branch runs smoothly and efficiently.
Key Responsibilities
Team Support & Development
- Support recruitment, onboarding, and training of new staff under the guidance of the Branch Manager.
- Assist in scheduling, shift coverage, and maintaining appropriate staffing levels.
- Provide regular coaching, mentoring, and development opportunities for team members.
- Encourage and model a customer-first, safety-conscious workplace culture.
Operational Assistance
- Assist in inventory planning, order processing, receiving, and store presentation.
- Oversee daily supply operations including POS system use, warehouse and yard cleanliness and presentation.
- Support loss prevention efforts and ensure retail operational hours are adhered to.
- Help maintain clean, organized, and safe work environments inside the store, warehouse, and yard areas.
Customer & Vendor Relations
- Build and maintain strong customer relationships alongside the Branch Manager.
- Assist in identifying customer needs, resolving service issues, and recommending tailored product or rental solutions.
Sales & Reporting Support
- Help monitor and support sales, rental, and service targets.
- Assist in tracking branch KPIs, including inventory turnover, backorders, and revenue performance.
- Support data entry and analysis efforts related to ERP systems (e.g., Business Central, Oracle, SAP).
Collaboration & Communication
- Act as the point of contact during Branch Manager absences.
- Collaborate with other branches and departments to ensure service alignment and problem-solving.
- Participate in branch meetings and contribute to monthly and quarterly operational reviews.
Qualifications
- Minimum 2 years of experience in a supervisory or team lead position within a retail or supply chain environment.
- Strong interpersonal and communication skills.
- Ability to motivate and support a diverse team.
- Working knowledge of oilfield equipment (preferred) or industrial retail environments.
- Familiarity with ERP systems and Microsoft Office tools.
Certifications & Requirements
- Valid driver’s license and clean driving record in accordance with Milford’s MVR policy.
- Ability to pass background screening and drug testing (PHMSA compliance).
- Willingness to obtain or maintain required certifications (Forklift, H2S, PEC) through Milford training.
- Physical ability to lift 50 pounds and work in varied environmental conditions.
Work Environment
- Mix of indoor office/ warehouse space and outdoor storage areas.
- Periodic exposure to noise, fumes, or inclement weather.
- Occasional travel or extended hours may be required.
Equal Opportunity
Milford is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Hobbs, NM 88240 (Required)
Ability to Relocate:
- Hobbs, NM 88240: Relocate before starting work (Required)
Work Location: In person