What are the responsibilities and job description for the Front Desk Scheduler position at Milestones Therapeutic Associates?
Join Our Team at Milestones!
Milestones, a leading pediatric therapy provider in South Texas, is looking for a Patient Scheduler to ensure our young patients receive the care they need on time. If you are highly organized, detail-oriented, and thrive in a fast-paced healthcare environment, we’d love to hear from you!
Job Summary
The ideal candidate will be the first point of contact for our clients, providing exceptional customer service in a professional environment. This role involves managing front desk operations, handling patient inquiries, and ensuring the smooth flow of office activities within a medical setting.
Responsibilities
- Schedule and reschedule patient appointments in line with physician-approved treatment plans.
- Ensure timely rescheduling for canceled or missed appointments (goal: reschedule 50% within a week).
- Maintain accurate records in our Electronic Medical Records (EMR) system.
- Greet and assist patients and visitors in a friendly and professional manner.
- Manage appointment scheduling and maintain an organized calendar.
- Handle incoming calls using phone systems, demonstrating excellent phone etiquette.
- Process patient information accurately, ensuring compliance with HIPAA regulations.
- Perform medical billing tasks as needed.
- Print and prepare weekly schedules and updates.
- Communicate effectively with patients, therapists, and administrative staff.
- Follow company policies while maintaining a professional and welcoming demeanor.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a dental or medical office setting is preferred.
- Proficiency in office management software; familiarity with Google Workspace is a plus.
- Strong understanding of HIPAA regulations and a commitment to patient confidentiality.
- Excellent communication skills, with a focus on phone etiquette.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Detail-oriented with strong organizational skills to manage various administrative tasks efficiently.
- Proficiency in using software such as Raintree or similar medical billing systems is a plus.
Why Join Milestones?
- Impactful Work: Help ensure children receive the therapy they need.
- Stable Schedule: Full-time position with predictable hours.
- Positive Work Culture: Be part of a supportive, team-oriented environment.
- Established Reputation: Milestones is a trusted provider with nearly 25 years of experience in pediatric rehabilitation.
If you’re ready to make a difference in children's lives while growing your career, apply today!
Job Type: Full-time
Pay: From $11.47 per hour
Expected hours: 30 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- McAllen, TX 78501 (Required)
Ability to Relocate:
- McAllen, TX 78501: Relocate before starting work (Required)
Work Location: In person
Salary : $11