What are the responsibilities and job description for the Family Service Coordinator position at Milestones Moments?
About Us:
At Milestones Moments ABA, we provide compassionate, evidence-based Applied Behavior Analysis (ABA) services that empower children with autism and their families to thrive. Our team is committed to building lasting relationships with the families we serve—and we know that clear communication and thoughtful coordination make all the difference.
Position Summary:
We are seeking a highly organized and caring Family Services Coordinator to join our growing team. This role serves as the central point of contact between our families and therapy teams, ensuring that services are scheduled accurately, efficiently, and with sensitivity to family needs.
From coordinating initial ABA therapy hours to navigating schedule changes with Registered Behavior Technicians (RBTs), you’ll play a vital role in keeping things running smoothly and ensuring families feel supported every step of the way.
Key Responsibilities:
If you're organized, compassionate, and ready to help families access life-changing services, we’d love to hear from you. Apply today to become a part of the Milestones Moments ABA family—where every detail counts, and every family matters.
Work Location: In person
At Milestones Moments ABA, we provide compassionate, evidence-based Applied Behavior Analysis (ABA) services that empower children with autism and their families to thrive. Our team is committed to building lasting relationships with the families we serve—and we know that clear communication and thoughtful coordination make all the difference.
Position Summary:
We are seeking a highly organized and caring Family Services Coordinator to join our growing team. This role serves as the central point of contact between our families and therapy teams, ensuring that services are scheduled accurately, efficiently, and with sensitivity to family needs.
From coordinating initial ABA therapy hours to navigating schedule changes with Registered Behavior Technicians (RBTs), you’ll play a vital role in keeping things running smoothly and ensuring families feel supported every step of the way.
Key Responsibilities:
- Serve as the primary liaison between families and Milestones Moments scheduling team
- Coordinate therapy schedules between families and RBTs, ensuring accurate implementation of authorized ABA service hours
- Manage ongoing changes or conflicts in schedules, keeping all parties informed and aligned
- Communicate professionally and empathetically with families regarding service updates, staffing changes, or rescheduling needs
- Track and document schedule updates, availability, and service coverage in our internal systems
- Collaborate with clinical supervisors and operations team to ensure continuity of care
- Proactively address issues related to attendance, cancellations, or coverage gaps
- Support onboarding coordination for new clients and assist with service start-up logistics
- Prior experience in client coordination, scheduling, healthcare services, or administrative support (ABA or behavioral health preferred)
- Excellent organizational and time management skills
- Strong interpersonal and verbal communication abilities
- Ability to work with sensitivity and professionalism in family-facing conversations
- High attention to detail and ability to multitask in a fast-paced environment
- Comfort using scheduling systems, calendars, and case management platforms
- A team player with a service mindset and proactive attitude
- High school diploma required; associate’s or bachelor’s degree preferred
- Competitive salary based on experience
- Supportive, mission-driven team culture
- Opportunities for growth and training in ABA services and healthcare operations
- Paid time off and holidays
- Work that truly makes a difference in the lives of children and families
If you're organized, compassionate, and ready to help families access life-changing services, we’d love to hear from you. Apply today to become a part of the Milestones Moments ABA family—where every detail counts, and every family matters.
Work Location: In person
Salary : $22 - $26
