Administrative Specialist

Milestone Therapy Inc. is a family-owned practice that has been helping children achieve significant developmental milestones since 2003. Our dedicated team of highly skilled therapists all have one common goal: To help and encourage children to meet each day with greater confidence and increase their overall chances for success in every aspect of life.
We believe working within a child’s natural environment– whether at daycare, preschool, school, or home–can make an incredible difference in meeting their needs, allowing us the opportunity to make the greatest impact on your child’s life.
We provide Occupational Therapy, Physical Therapy, Speech Therapy and Play-Based Therapy throughout Charlotte, Raleigh/ Durham, Wilmington and Fayetteville in North Carolina and parts of South Carolina as well.

We are seeking a highly organized and motivated Administrative Specialist to join our growing team. This is a remote position, ideal for someone who thrives working independently and can manage a high-volume workload with minimal supervision.

This role serves as the first point of contact for families, guiding them through our intake process.

Responsibilities

• Serve as primary contact for new patient inquiries
• Coordinate with families to gather required intake documentation in a timely manner to initiate services without delay
• Verify insurance information and eligibility using online verification systems
• Maintain consistent communication with families, therapists, and referral partners to coordinator services
• Send physician orders and follow up as needed until received
• Maintain accurate patient records in EMR systems
• Ensure compliance with HIPAA regulations
• Maintain a high standard of customer service when supporting patients and families.

Qualifications

• Higher education (Associate's or Bachelor's Degree) preferred, but not required
• Highly organized with strong attention to detail
• Ability to manage multiple tasks efficiently in a high-volume environment
• Strong follow-up skills, with the ability to track multiple referrals, maintain organized records, and proactively ensure all required documentation is received.
• Excellent customer service and phone skills
• Proficient in EMR systems with an understanding of HIPAA regulations ideal, but not required
• Understanding of insurance benefits is helpful
• Trustworthy and reliable in a remote work environment
• Must be able to travel to Waxhaw, NC for initial training

Training

Training and onboarding are conducted in person in Waxhaw for approximately two to three weeks, after which the role transitions to remote work.

Compensation & Benefits

• Starting pay: $19/hour
• Medical insurance
• 401(k)
• Paid Time Off (PTO)
• Paid holidays
• Optional vision, dental, and life insurance

Additional Perks

• Fully remote position after training
• All equipment provided (laptop, cell phone, printer, shredder)
• Supportive team environment
• Strong emphasis on work-life balance

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Application Question(s):

• What interests you most about this position?

• Why are you looking for a new position?
• Please describe a typical day in your current position. From start to finish. Include roles and responsibilities.

Education:

• Bachelor's (Required)

Ability to Commute:

• Waxhaw, NC 28173 (Required)

Work Location: Hybrid remote in Waxhaw, NC 28173

Salary : $19