What are the responsibilities and job description for the Transitions Specialist position at Milestone Retirement?
Why You’ll Love Working at Milestone
Milestone is one of the fastest-growing senior living operators, with 100 years of combined industry and hospitality experience. We focus on teamwork, creativity, and making a real impact for our residents and staff.
Perks & Benefits
We’re seeking a Transitions Specialist to guide prospective residents and their families through the move-in process while supporting the community’s occupancy and growth goals. In this role, you’ll combine consultative sales expertise with compassionate guidance, helping families make informed decisions and ensuring a seamless transition into community life. You’ll also develop community partnerships, host engaging events, and serve as a trusted resource for prospects, families, and referral sources.
What You’ll Do
Milestone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Milestone is one of the fastest-growing senior living operators, with 100 years of combined industry and hospitality experience. We focus on teamwork, creativity, and making a real impact for our residents and staff.
Perks & Benefits
- Medical, Dental, Vision (full-time employees)
- 401(k) with employer match
- Generous PTO
- Pet insurance
- Perks at Work
- Employee Assistance Program
- Voluntary benefits options
We’re seeking a Transitions Specialist to guide prospective residents and their families through the move-in process while supporting the community’s occupancy and growth goals. In this role, you’ll combine consultative sales expertise with compassionate guidance, helping families make informed decisions and ensuring a seamless transition into community life. You’ll also develop community partnerships, host engaging events, and serve as a trusted resource for prospects, families, and referral sources.
What You’ll Do
- Guide prospective residents and families through discovery, apartment selection, and move-in processes
- Maintain and grow occupancy in line with community goals and business plan
- Build and maintain a prospect pipeline with detailed CRM records, tracking interactions, follow-ups, and conversions
- Market community services and programs to prospects, families, and advisors, tailoring presentations to their needs
- Plan, execute, and follow up on strategic events that highlight community lifestyle and generate leads
- Represent the community at outside events, professional groups, and local organizations
- Build and maintain relationships with referral sources, including legal and financial professionals, senior organizations, hospital discharge planners, and healthcare providers
- Coordinate with internal teams for smooth resident transitions, including care assessments, apartment preparations, and welcome programs
- Conduct engaging community tours that showcase amenities, programs, and lifestyle benefits
- Identify opportunities to increase revenue and optimize community inventory
- Perform other duties as assigned to support community goals
- Bachelor’s Degree in Business, Marketing, or related field preferred, or equivalent experience
- 2-5 years of sales experience, ideally in senior living, healthcare, or pharmaceutical sales, with a proven track record of closing leads
- Knowledge of sales and marketing principles, strategies, and techniques
- Understanding of state regulations affecting service delivery and familiarity with Medicare/Medicaid processes
- Strong communication, interpersonal, and presentation skills
- Ability to build trust, assess customer needs, and guide families through complex decisions
- Proficient with smartphones, computers, and related software
- Valid driver’s license and willingness to travel frequently
- Self-motivated, organized, and able to manage multiple priorities independently
- Compassionate, professional, and personable demeanor
Milestone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $60,000 - $70,000