What are the responsibilities and job description for the Field Services Engineer position at Milestone Inc.?
About Milestone:
Milestone is an international company that specializes in innovative sample preparation solutions used in laboratories worldwide. With over 20 years of success, Milestone is built on a sustainable organic growth strategy that offers integrated solutions. These solutions enable our clients to achieve faster, safer, easier and more cost-effective processes for their operations. With over 50 patents and 25,000 systems globally, Milestone is a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation.
Who we are looking for:
We are looking for someone to join our team as a Field Service Engineer. We are looking for a motivated individual to support clients with quality customer service and support. You will be responsible for providing technical and service support across all our product lines. During on-site visits you will help maintain client loyalty through education with Take-15 and driving milesCARE referrals.
The ideal candidate will be someone who can take direction and then work independently. You must be comfortable in a client facing role and with extensive overnight travel. You will be responsible for 4 client visits on average per week.
What you can expect in the Field Service Engineer role at Milestone:
- Field Support: Provide field support through installation, major maintenance, and preventative maintenance (average 16 work orders per month).
- Client Relationship Building: Serve as a trusted resource for clients, maintaining long-term loyalty and providing answers to technical questions in a clear and concise manner.
- Product Knowledge: Develop expertise in our equipment and become the go-to support for technical questions in the field.
- Post Sales Support: Identify additional accessories/consumables and instrument opportunities.
Required skills:
- At least 1 year of successful field service experience in laboratory equipment or similar relevant industry
- Ability to travel extensively overnight (up to 4 clients per week)
- Electromechanical expertise, and the ability to present technical information in a clear, concise manner
- Excellent oral and written communication skills, excellent time management skills, ability to work independently
- Proficiency in Microsoft Office
- Must have a valid driver's license and clean driving record
Preferred skills:
- Bachelor’s Degree in Chemistry, Electromechanical Engineering, or STEM areas
- Expertise or aptitude for inorganic and organic chemistry applications
- Experience with Salesforce
Benefits Milestone will offer you:
- Comprehensive benefit package (medical, dental, vision)
- We will cover 70% of your medical premium and 60% of any spouse/dependents
- STD, LTD, and Basic Life Insurance coverage at no cost to you
- You can contribute to the 401k after 90 days of service, we will contribute 3% of your salary after 1 year of service
- Paid training and professional development opportunities.
Salary : $55,000 - $65,000