Application Specialist

About Milestone:

Milestone is an international company that specializes in innovative sample preparation solutions used in laboratories worldwide. With over 25 years of success, Milestone is built on a sustainable organic growth strategy that offers integrated solutions. These solutions enable our clients to achieve faster, safer, easier and more cost-effective processes for their operations. With over 50 patents and 25,000 systems globally, Milestone is a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation.

About the Role:

The Applications Specialist drives Milestone’s Mercury & Environmental product lines. This hands-on, client-facing role blends applications expertise with product strategy, field engagement, and cross-functional collaboration. You’ll work closely with the Sales and Marketing teams to lead technical conversations with prospective clients and deliver product demonstrations that highlight Milestone’s value. You’ll also contribute technical insight to marketing campaigns, sales messaging, and market development efforts. While the focus is on pre-sales and market execution, you’ll also assist with applications guidance and customer training for key accounts. Internally, you’ll help train field teams and maintain technical resources that support product positioning and long-term client success.

Responsibilities:

Technical Applications & Customer Support

• Lead pre-sales technical support including application inquiries, virtual demos, and roadshows tailored to regulatory requirements and application needs.
• Assist with post-sales application support and training.
• Provide application and consumables guidance under the milesCARE program.

Product Marketing & Go-to-Market Execution

• Develop positioning, messaging, and go-to-market strategies for the Environmental product lines in partnership with Sales and Marketing.
• Collaborate with Marketing on content development, including application notes, case studies, and educational materials.
• Contribute technical insight to webinars, roadshows, environmental campaigns, and other outreach efforts.
• Achieve revenue targets through effective pre-sales consultation and product strategy execution.

Internal Training & Cross-Functional Support

• Train internal teams on applications and instrument use.
• Work with Operations to manage demo/lab shipments and equipment.
• Maintain and organize internal resources for knowledge sharing and onboarding (e.g., SOPs, videos, documentation).

Requirements:

• Education: Bachelor’s degree in a relevant STEM field required, Chemistry preferred.
• Technical Experience: 3 years of experience in product management, product specialist, applications, technical sales, or similar roles.
• Client-Facing Experience: Success in customer-facing roles involving training, demos, or technical consultation.
• Communication Skills: Strong verbal and written communication skills with the ability to convey technical concepts in an accessible and engaging manner. Professional, polished demeanor with excellent interpersonal communication skills.
• Collaboration Skills: Self-motivated, goal-oriented, and comfortable balancing multiple priorities across teams. Ability to lead cross-functional projects and influence go-to-market outcomes.
• Travel: Willingness to travel periodically for roadshows and client engagements.
• Computer Skills: Proficient with Microsoft Suite; experience with Salesforce preferred.

Benefits Milestone will offer you:

• Comprehensive benefit package (medical, dental, vision)
• We will cover 70% of your medical premium and 60% of any spouse/dependents
• We will provide STD, LTD, and Basic Life Insurance coverage at no cost to you
• You can contribute to the 401k after 90 days of service
• We will contribute 3% of your salary after 1 year of service
• We will support ongoing training and development of your skills