Operations Associate

The Operations Associate position is responsible for all administrative/service functions that contribute to Milestone’s success in servicing our customers.  This position includes but is not limited to, administration and coordination of rental reservations, trailer inspections, maintenance and repairs, inventory control, safety and customer account management.  This position has regular interaction with all departments and levels of leadership within the organization (Highway, Intermodal, Corporate) as well as vendors and customers doing, or seeking to do business with the company. 

Essential Responsibilities:

• Perform activities to support day-to-day branch operations, including equipment inventory, fleet maintenance, and logistic coordination.  
• Conduct inbound and outbound inspections to accurately record conditions and process necessary paperwork according to standard operation procedures.
• Communicate with vendors for repairs needed and ensure work is completed; maintain minimal down time on trailers. 
• Set up new vendors, issue purchase orders and prepare invoices accurately and according to Milestone’s standard operating procedures with minimal corrections.
• Handle inbound and outbound customer calls; resolve and/or redirect customers as necessary; follow up on completion.
• Communicate and negotiate with customers on damage and re-billable charges; record rebills in the system for billing.
• Communicate with the Branch Manager and Regional VP for assistance, special issues, or problems that may arise. 
• Generate purchase orders and process vendor repair invoices.
• Daily administrative paperwork and filing along with answering phones, responding to emails and assisting customers.
• Occasional after hours and/or weekend hours may be required.
• Support other departments/branches as needed.

Qualifications:

• Minimum of 2 years carrier transportation industry experience preferred.
• Proficiency with computer, including Microsoft Word, Excel, Outlook and PowerPoint required.
• Strong written and verbal communication required.
• Must be authorized to work in the United States.
• Strong organizational skills, detail oriented and ability to multi-task required.
• Regular, predictable, full attendance is an essential function of the job.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages. 
• Ability to apply concepts such as fractions, ratios, percentages and proportions to practical situations.
• Flexible and adaptable to the changing work flow and needs of the business.

Education:

• High School Diploma or general education degree (GED); Bachelor's degree preferred.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to read, communicate verbally and/or in written form, remember and analyze data; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. 
• Frequently use hands to touch, handle, and feel, and to reach with hands and arms. 
• Frequently positions self in, under, and around trailers which requires stooping, kneeling crouching, ascending and descending as well as be able to bend for inspections.
• Must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. 
• Must be willing to work outdoors under various weather conditions
• Minimal travel required
• Must pass a pre-employment background check and drug test.

EEO Statement

Milestone Equipment Holdings, LLC herein Milestone, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Milestone complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Milestone expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Milestone’s employees to perform their job duties may result in discipline up to and including discharge.

Equal Opportunity Employer