Sr. Director of QSF Administration

Company Overview: 

Are you passionate about making a tangible impact? Do you thrive in a fast-paced environment where collaboration is key? At Milestone, we're a team of innovative problem-solvers who are revolutionizing mass tort settlement administration. We champion efficiency, transparency, and education for law firms and their clients after settlement.

Milestone is a high-touch settlement services provider that streamlines mass tort settlement administration through innovative technology while providing tailored attorney fee deferral services and trauma-informed plaintiff settlement planning. 

Named a fastest-growing company by both Inc. 5000 and The Business Journals, Milestone drives all growth toward building a better legal system for the plaintiff. We are committed to pushing the boundaries of excellence and innovation in the legal industry.

Characteristics of a Milestonian:

Yes, we have a name for ourselves. We call ourselves Milestonians, and you’ll often hear our “To the moon!” catchphrase shouted in the halls of the office or tacked onto the end of Teams calls. We’re not going to say that we’re a family here (frankly, it’s a little weird when companies say that), but we do consider ourselves to be a tight-knit group, bound by our mutual drive and purpose. As such, Milestonians tend to have the following in common. Milestonians are: 

• Dependable. Milestonians lean into each situation and project with a proactive spirit. We anticipate needs, identify challenges before they arise, and step up collectively when it matters most. Curiosity fuels our dependability, prompting us to ask “why” and “how” at every turn. This spirit of innovation and creativity drives us to dig deeper into the details, articulate issues, seek smarter solutions, and deliver effective results.
• Empathetic. Milestonians embrace a people-first approach. Trauma-informed empathy is built into our DNA, making strong interpersonal communication, active listening, and genuine support the cornerstones of every interaction. Milestone celebrates diversity of thought and experience, and Milestonians are empowered to contribute their unique perspective. We care about our clients and seek to understand the nuances of others’ experiences.
• Agile. Milestonians find opportunity in the fluidity of our fast-paced, innovative environment. We are able to multi-task and prioritize within the scope of a given project. Challenges spark resourcefulness, prompting us to think critically and strategically, adapt, iterate, and improve. We prioritize flexibility, readily pivoting when needed to ensure the most efficient path to exceeding expectations.
• Principled. Milestonians champion open communication, treating each other with respect and understanding. Maintaining a healthy work-life balance is encouraged, built on a foundation of trust and accountability. Milestone’s commitment to ethical practices permeates both internal operations, as well as every client interaction. 

Characteristics of a Milestone Sr. Director of QSF Administration:

In addition to the above, we are looking for a candidate who also uniquely fulfills the specific needs of our Sr. Director of QSF Administration role.

• Strong communicator and leader: You have experience in leading a team, setting an example, and driving success through collaboration and effective communication.
• Agile and quick-thinking: You can think on your feet and thrive in a fast-paced environment.
• Creative and critical thinker: You have a curious and creative mindset, always looking for new ways to solve problems and drive growth.
• Organized and process-oriented with financial savvy: You have a deep understanding of financial principles and can use that knowledge to make data-driven decisions that drive business success. You also have a keen eye for detail and a knack for streamlining processes.
• Passionate about growth and clear communication: You are always looking for ways to grow and develop yourself and your team, and you are a clear and effective communicator.

Primary Functions & Responsibilities:

• Oversee all QSF projects from start to finish
• Lead and hold the project management team accountable
• Eliminate any roadblocks driving efficiency 
• Develop and implement strategic plans 
• Manage and maintain partnerships with clients, vendors, and other key partners
• Strategically forecast and plan for scheduling manpower
• Develop and maintain an accountability chart with the right people filling the right seats
• Mentor, teach, and coach team members
• Provide a 10,000 ft view of the companys market strategies
• Ensure scalability of the organization while keeping processes running smoothly
• Partner with leadership on employee benefits and retention strategies
• Strategize with leadership to remove roadblocks and promote growth
• Develop a deep understanding of the company and industry 

Requirements & Qualifications:

• Bachelor’s Degree, MBA preferred
• 10 years of professional legal experience with a background in mass tort, class action, personal injury settlements, with knowledge of all legal services surrounding the pre and post settlement litigation phase
• 5 years of leadership experience in a medium-sized organization with at least 30 employees
• 5 years of VP or above experience
• 3 years of high-level understanding and management of P&L
• Proficiency in technology tools such as Salesforce
• Advanced understanding of MS Office Suite, including MS Word, Excel, and Outlook (i.e., Pivot Tables, V/XLOOKUP, Macros, Data Validation tool suite, Mail Merge, etc.)
• Analyze, interpret, and communicate high volume case data within Excel
• Experience in case management software a plus
• Must be able to meet deadlines, wear multiple hats, maintain flexibility to pivot as needed throughout the day, and thrive in pressure situations
• Maintain a high degree of attention to detail and professionalism in working with various clients, time-sensitive materials, and confidential matters
• Exceptional interpersonal/communication skills, both written and verbal, with an emphasis on managing time, documents, projects and relationships with law firm clients and vendor collaborators 
• Must be a self-starter able to work independently under minimal supervision, but also take direction/guidance well and function efficiently as part of a collaborative team
• Ability to effectively prioritize, organize, and juggle multiple tasks/projects/deadlines simultaneously 

Preferred additional skills:

• Experience in mass tort 
• Familiarity with Salesforce 

Job Specs & Details:

• Headquartered in Buffalo, New York 
• Hours: Monday – Friday 9am-5pm ET
• Salary commensurate with experience 
• 401(k) w/match
• Health, dental, & vision insurance
• Generous paid time off
• Paid maternity/paternity leave

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Milestone is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We are committed to creating a diverse and inclusive workplace.