Dispatch Clerk

SCHEDULE:

• Wednesday-Saturday
  • Wednesday 2400-0600 (12am-6am)
  • Thursday-Saturday 1800-0600 (6pm-6am)

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(other duties may be assigned)

• Perform driver check in and check out process, including but not limited to maintaining and managing all delivery related keys, paperwork, and hardware (Tablets and Phones)
• Assume responsibility for personnel and route substitutions.
• Maintain, support, and manage compliance for all related delivery software. (GeoTab HOS, RoadNet, MobileConductor)
• Receive real time communication from drivers and proactively address issues with a plan of action to ensure the highest quality of service to the customer. (Communicate to drivers prior to Dispatch that all delivery issues be called into Dispatch.)
• Troubleshoot, resolve, and communicate daily issues that impact the team and overall business objectives.
• Work closely with other groups within the organization to communicate issues.
• Plan, review and audit compliance, delivery scheduling and ePOD applications to ensure all components are functioning at appropriate levels.
• Prepare administrative documents and reports including but not limited to fuel tracking, mileage, and service times.
• Accountable for properly following all Mile Hi Companies standards, processes, and methodologies as applicable.
• Other responsibilities and accountabilities may be assigned based on business and organizational needs.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL KNOWLEDGE, SKILLS, & ABILITIES:

• Remote assistance
• Logistic & Transportation Applications
• Microsoft Office Applications: Word, Excel, Outlook, etc.
• Basic Office Equpiment
• Windows Operating Systems
• Windows Application
• Working knowledge of DOT, FMCSA, and state specific safety regulations
• Standard concepts of scheduling, routing, and dispatching
• Multitasking & Prioritization

COMMUNICATIONS SKILLS:

• Ability to read and write routine reports and correspondence.
• Ability to speak effectively with all levels of the organization.
• Ability to maintain a professional relationship in phone, email, and written correspondence with individuals within and outside of the company.

MATHEMATICAL SKILLS:

Ability to calculate figures with the use of calculator and spreadsheet; calculation by touch is preferred.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to anticipate challenges such as problems in achieving deadlines early enough to report to management with resolution to issues.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Temperature controlled office and able to sit for long periods of time at a desk or computer.
• Willing to be flexible on work hours and shifts. We are a 24-hour, 7 day per week operation including holidays.
• The office requires entry by stairways of from three to seventeen steps.
• Walk from Division to Division, which includes stairs and crossing street which may have weather conditions present.

Education

• High School or better

• Bachelors or better

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.