Student Accounts Specialist

Mildred Elley is a private college offering certificate and associate degree programs. The Student Accounts Specialist is responsible for working directly with our customers to resolve outstanding account balances, establishing and monitor payment arrangements, and providing guidance regarding student loan repayment options. This position plays an important role in helping students understand their financial obligations while supporting the College’s efforts to resolve delinquent accounts in a professional, respectful, and compliant manner.

The ideal candidate will have experience in collections, accounts receivable, customer service, or a related field. The successful candidate will demonstrate integrity, sound professional judgment, strong negotiation and communication skills, and the ability to handle sensitive financial matters with discretion. The candidate must be comfortable engaging in difficult conversations, remain professional under challenging circumstances, and effectively balance customer service with the responsibility of collecting outstanding balances.

Key Responsibilities

• Review delinquent student account reports and conduct collection calls in accordance with policies, procedures, and applicable regulatory requirements.
• Communicate with current and former students by telephone, email, and written correspondence to address outstanding balances and work toward appropriate resolution.
• Establish, document, and monitor payment arrangements and payment plans.
• Maintain accurate, timely, and thorough documentation of collection activities and student communications within the student information system.
• Review student loan delinquency and default reports and proactively contact former students who are delinquent or at risk of becoming delinquent on their federal student loans.
• Provide knowledgeable guidance regarding available loan repayment options and resources, helping students identify appropriate next steps based on their individual circumstances.
• Provide accurate and thorough account information to students while maintaining confidentiality and protecting sensitive financial information.
• Identify account discrepancies or issues and work collaboratively with appropriate departments to research and resolve them.
• Exercise sound judgment when handling sensitive financial situations, escalating complex or unresolved matters when appropriate.
• Maintain professional and respectful communication and demeanor in all interactions with students, former students, colleagues, and external parties.

Qualifications and Skills

• Minimum associate’s degree in business management, Accounting, Finance or related field.
• Previous experience in collections, accounts receivable, customer service, student accounts, financial aid, or a related field preferred.
• Strong interpersonal, communication, negotiation, and conflict-resolution skills.
• Demonstrated integrity, professionalism, discretion, and sound judgment.
• Strong analytical and problem-solving abilities with attention to detail and accuracy.
• Ability to have direct and sometimes difficult conversations while maintaining a positive and respectful customer-service approach.
• Proficiency with Microsoft Word, Excel, and other standard business software.
• Ability to organize and prioritize multiple responsibilities while meeting deadlines.
• Ability to learn and effectively use student information systems and other institutional software.
• Knowledge of student loans, repayment options, collections, or higher education regulations is a plus.
• Ability to maintain a professional demeanor, language, and appearance at all times.
• Ability to communicate effectively in both English and Spanish is highly desirable.

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $19 - $22