Service Coordinator

Job Summary:

At Milam Plumbing, Inc., our Service Coordinators and Dispatchers are ultimately responsible for informing customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion. In order to do this, a dispatcher must be able to match each available technician to a job based on that technician's skill level and location. This role will also coordinate the Warranty service work activities for our New Construction division.

Duties/Responsibilities:

· Maintain the Service Technicians and Plumbers daily schedules and dispatch the technicians as service calls are completed.

· Provides logistical support to technicians and communicating with both employees and customers.

· Must be able to make judgment calls regarding the best plan of action for a particular job.

· Dispatch plumbing technicians to job sites in a timely and efficient manner

· Communicate with customers to schedule and confirm appointments

· Maintain accurate records of service calls and work orders.

· Provide exceptional customer service by promptly responding to customer inquiries and concerns.

· Relay accurate information to technicians, ensuring proficient, quality customer experiences.

· Manage the whereabouts and needs of every technician in the field.

Required Skills/Abilities:

· Proven track record in customer service.

· Highly organized with exceptional attention to detail and prompt follow-through.

· Strong verbal and written communications.

· Ability to multi-task and work in a fast-paced environment.

· Knowledge of Service Titan application a plus.

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Education and Experience:

· High school diploma or equivalent

· Minimum of 2 years of experience in dispatching, preferably in the plumbing industry

· Strong communication and customer service skills

· Ability to multi-task and prioritize in a fast-paced environment

· Familiarity with plumbing and HVAC terminology and equipment

· Proficient in Microsoft Office Suite and comfortable with technology

We offer a competitive salary and benefits package, including health insurance, paid time off, and a 401(k) plan. Our team is dedicated to providing top-notch service to our customers, and we are looking for someone who shares our commitment to excellence.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Ability to Commute:

• Leland, NC 28451 (Required)

Ability to Relocate:

• Leland, NC 28451: Relocate before starting work (Required)

Work Location: In person