What are the responsibilities and job description for the Customer Service Representative/Dispatcher position at Mikes Mechanical Services Llc?
Mike’s Mechanical is looking for a Customer Service Representative. Mikes Mechanical has been serving the Lewis & Clark Valley for over 30 years with an A Rating with the Better Business Bureau, we're looking for motivated and hardworking individual to join our team! For over 30 years Mike’s has been committed to taking care of Lewis/Clark Valley’s comfort needs. What started out as a small HVAC service and install company has grown to include electrical and plumbing for all types of residential and commercial projects.
Job Title: Customer Service Representative
Location: Lewiston, ID 83501
Pay: From $17/HR, Depending on Experience
Schedule: Monday - Friday, 8:00am to 5:00pm
Benefits: 401K with up to a 4% employer match. Medical, dental, and vision–100% paid for by the employer. Paid holidays, vacation, sick pay
Position Type: Full-time
The Customer Service Representative acts as the first point of contact for all office guests and is responsible for providing excellent customer service upon their arrival and ensuring their needs are met during their visit. The Customer Service Representative is also the first point of contact for incoming calls and is responsible for answering calls, determining their purpose, and scheduling appointments or directing to appropriate department and/or staff while providing exceptional customer service.
Customer Service Representative Position Summary:
- Greet all customers, determine their needs, and direct to proper personnel
- Answer calls providing excellent customer service, determine their needs, and schedule appointment or route calls/messages to appropriate department and/or personnel
- Return customer calls to book appointments
- Appropriately book appointments within our system
- Assist with other scheduling tasks
- Updating customer contact information in our system
- Collect customer payments
- Data entry
- Creation of spreadsheets or documents
- Organizing information from reports or spreadsheets
- Assists management team and other departments as needed
- Other administrative duties as needed
- Other duties as assigned
Customer Service Representative Required Knowledge, Skills, and Experience:
- Outstanding Customer Service both in person and over the phone
- Excellent communication both verbally and written
- Basic understanding of administrative and clerical procedures and systems
- Proficient with Excel, Word, Outlook and other related software
- Strong multitasking ability
- Must be able to work independently as well as part of a team
- Upbeat Personality
- Organized
- Adaptable to change
- Ability to quickly learn new computer software helpful
- Previous office or scheduling experience helpful
- Ability to lift up to 15 pounds
On site.
Competencies
This position requires strong time management skills and the ability to work independently or in a team. Must have the ability to maintain a high level of professionalism and customer service standards in stressful situations. This position requires excellent communications skills both verbally and written. Must be hard working, self-started with a positive attitude and respectful. This position requires excellent problem-solving, analytical skills and decision making.
Education and Experience
High school diploma and/or equivalent. Prefer a minimum of 6 months of previous experience as a dispatcher.