What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Mike Sprague - State Farm Agent?
Benefits:
- Simple IRA
- Licensing paid by agency
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
One of the biggest reasons I became a State Farm agent was the opportunity to take ownership of my work—being able to shape my schedule, my team, my income, and the way we run our business. What I enjoy most now is seeing that vision come to life through the development of my team and the impact we make helping our customers. A highlight of our journey has been consistently qualifying for Chairman’s Circle, a reflection of our shared dedication and drive.
One of the biggest reasons I became a State Farm agent was the opportunity to take ownership of my work—being able to shape my schedule, my team, my income, and the way we run our business. What I enjoy most now is seeing that vision come to life through the development of my team and the impact we make helping our customers. A highlight of our journey has been consistently qualifying for Chairman’s Circle, a reflection of our shared dedication and drive.
Our culture is best described as rewarding, with a strong balance of support and healthy competition. We invest in clear processes, ongoing training, and a shared understanding of what it takes to “win the day.” Outside of work, we love gathering on Friday afternoons to unwind together and celebrate our efforts.
Giving back is a core value here — we stay active in our community through events, sponsorships, and volunteer opportunities. We’re also a very family-oriented team, encouraging flexibility so parents never have to miss important moments with their kids.
We believe in celebrating success in meaningful ways — from pay and recognition to time off and growth opportunities within the agency. If you’re competitive, hardworking, and goal oriented, you’ll find a place here where your efforts are valued, your wins are celebrated, and your growth truly matters.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Mike Sprague - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Bilingual Spanish preferred.