Service Guest Engagement Center Representative

At Mike Maroone Automotive you’ll find a great place to work that is centered on a culture of caring – for our associates, our customers and our community. We are looking for career-minded, highly motivated individuals to join our team. We provide training, a performance-based pay package, comprehensive benefits and the opportunity to excel in a supportive environment.

Are you a people person with a passion for providing top-notch customer service?   Do you thrive in a fast-paced environment where every interaction makes an impact?  If so, we want YOU to be part of our guest engagement team!  

As a Service Guest Engagement Center Representative, you’ll be the first point of contact for our customers, ensuring an exceptional experience from the moment they inquire about a vehicle or schedule service to the time they drive off the lot.  You’ll work closely with the Guest Engagement Manager and sales teams to build relationships and drive dealership success.

Your Day-to-Day

• Be the friendly, professional voice of our service department — responding promptly and courteously to inbound customer inquiries.
• Reach out to customers after their visits to ensure satisfaction, express appreciation, and invite them to return for future service needs.
• Communicate with customers through phone, email, and text, offering answers, guidance, and genuine care in every interaction.
• Confirm and reschedule service appointments to keep our shop running smoothly and our customers well cared for.
• Conduct follow-up calls to ensure we’ve exceeded expectations — and take proactive steps when we haven’t.
• Keep detailed and accurate records in our CRM, ensuring every customer’s experience is well-documented and supported.

Should You Apply?

If you take pride in helping others and want to be part of a trusted name in automotive service, we’d love to meet you. Whether you bring years of experience or a great attitude and willingness to learn, you’ll find a welcoming home here.

• Previous experience in customer service, sales, or call center roles (automotive experience a plus!)
• Available to work full- or part-time, including rotating shifts and alternating Saturdays
• A confident, professional communicator who builds rapport easily and enjoys helping people
• Dedicated to delivering exceptional service and going the extra mile to make things right
• Organized, adaptable, and comfortable managing multiple priorities in a fast-paced setting
• Tech-savvy and eager to learn — especially when it comes to CRM systems and dealership tools

What We Offer

• $16-$20 per hourly plus monthly bonus
• Medical Insurance 
• Dental Insurance 
• Vision Insurance
• Company-Paid Life Insurance
• Voluntary Life Insurance 
• Short- and Long-Term Disability
• Supplemental Health
• 401(k) With Company Match
• Paid Vacation, Holiday and Sick 
• Associate Discounts and more!

Mike Maroone Automotive is an Equal Opportunity Employer.  Colorado Residents:  In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation.  You will not be penalized for removing this information.