Insurance Customer Service and Sales Representative

Join a locally trusted, award-winning Farmers Insurance agency led by Mike and Marla Clinkenbeard. With over 45 years of success, our agency has built a reputation for excellence in customer service, community involvement, and insurance expertise. We take pride in creating a positive, professional environment where both clients and team members feel supported and valued. The Licensed P&C (Property & Casualty) Insurance CSR (Customer Service Representative) plays a key role in servicing existing clients, assisting with high volume phone requests and walk in service needs, generating new business, and providing reliable support to ensure client satisfaction and policy retention. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment!

Salary Range: $25.00 - $30.00 per hour

Hourly Base Salary Based on Experience

• P&C Insurance License: Required to legally discuss and service property and casualty insurance products. (No license at time of hire is ok but will be required within 60 days)
• High School Diploma or GED.
• Experience: 1-3 years in insurance or customer service.
• Strong communication (written and verbal)
• Attention to detail
• Time management and multitasking
• Problem-solving ability
• Empathy and patience

• Process customer policy change requests.
• Assist call ins and walk ins with various policy requests.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Return all phone messages promptly.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain knowledge of new products and services.
• Prospecting and generating new business through leads & referral sources.
• Generating insurance quotes.
• Provide exceptional customer service and support.
• Develop and maintain client relationships.
• Work independently and as part of a team.
• Handle all incoming claim calls from customers and follow-up.
• Handle customer renewals.

Mike and Marla Clinkenbeard – Farmers Insurance Agency is a dynamic, family-run insurance agency with over 45 years of trusted expertise. We proudly provide personalized coverage for auto, home, life, and business needs.

As a family-owned agency, we’re built on strong values, long-standing relationships, and a deep commitment to our community. Several of our dedicated team members have been with us for many years, contributing to our warm, experienced, and professional environment. Our top priority is delivering excellent service—helping clients feel confident and secure in their coverage, knowing their assets are protected. Whether you’re reviewing your current policy or exploring new options, we’re here to guide you every step of the way with clarity and care.

Join our thriving agency where professionalism, reliability, and customer satisfaction are at the heart of everything we do.