What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Mike Bafus - State Farm Agent?
Benefits:
- 401(k)
- Competitive salary
- Health insurance
- Help or transport service
- Opportunity for advancement
- Paid time off
- Training & development
Let’s be honest…
If you love helping customers and spotting opportunities to grow accounts, this role was built for you.
We’re looking for someone who can deliver great service, build real relationships, and confidently recommend the right coverage when clients need more protection. This is not a cold-calling grind — most opportunities come from our existing clients and inbound activity.
What You’ll Do
Take care of our clients
- Answer client questions by phone, email, or in person
- Process policy changes, renewals, and endorsements
- Explain coverage in plain English (no insurance jargon overload)
- Help with billing questions and basic claims guidance
Grow the book (without being pushy)
- Spot cross-sell and upsell opportunities during service conversations
- Conduct friendly coverage reviews with current clients
- Quote and bind new personal/commercial policies (based on your license)
- Follow up on warm leads and referrals
- Partner with producers to support new business
What Makes Someone Successful Here
- You genuinely like helping people
- You’re comfortable recommending solutions when clients have gaps
- You’re organized and don’t let details slip
- You can juggle multiple conversations/tasks without getting flustered
- You take ownership instead of waiting to be told what to do
Requirements
- Property & Casualty license (or willingness to obtain within X days)
- Insurance, customer service, or sales experience preferred
- Strong communication skills (written and verbal) Comfortable learning agency systems and quoting tools
What You’ll Get
- Competitive base pay bonus/commission opportunities
- Supportive team that actually helps each other
- Established client base (not starting from zero)
- Training and licensing support if needed
- PTO and benefits:
- Growth path into senior service, account manager, or producer roles
- Hourly plus UNCAPPED commission
Why People Stay Here
We don’t believe in high-pressure sales tactics or throwing new hires to the wolves. You’ll get real support, clear expectations, and the chance to build a book the right way.
Apply now if you want a role where service skills and sales instincts both matter.