What are the responsibilities and job description for the Assistant Manager position at Mighty Taco?
We are seeking a motivated and results-driven Assistant Manager to support the General Manager in delivering exceptional operational performance and outstanding customer experiences. This role plays a key part in achieving both financial and service goals while ensuring full compliance with company policies, procedures, and safety standards.
Key Responsibilities
Customer Experience & Operations
- Lead, coach, and support Shift Managers and Team Members to deliver 100% customer satisfaction—our top priority.
- Resolve customer concerns promptly and professionally across all channels (in-person, phone, and online).
- Ensure consistent execution of company standards in:
- Food & beverage cost control
- Quality and food safety
- Customer service
- Cleanliness and sanitation
- Cash handling and controls
- Labor management
Team Leadership & Development
- Recruit, train, schedule, and evaluate Team Members to build a high-performing team.
- Foster a positive work environment that promotes strong morale and employee engagement.
- Address and resolve employee concerns fairly and efficiently.
- Ensure proper staffing levels based on business needs, including shift adjustments when necessary.
- Maintain accurate attendance and performance records.
Scheduling & Labor Management
- Create weekly schedules in compliance with company policies and labor laws.
- Monitor labor costs and adjust staffing to align with business volume.
- Ensure compliance with regulations (overtime, breaks, minor labor laws).
Inventory & Cost Control
- Maintain optimal inventory levels to prevent shortages.
- Complete daily, weekly, and periodic inventory counts accurately.
- Generate purchase orders and manage stock transfers and deliveries.
- Monitor and reduce waste, theft, and overuse of supplies.
Cash Management & Reporting
- Enforce all cash handling procedures, including:
- Cash drawer counts (start/end of shift)
- Routine cash drops and deposits
- Maintaining sufficient change levels
- Accurate cash variance tracking
- Complete and maintain required reports, including:
- Payroll and labor reports
- Cost variance reports
- Incident and safety reports
- Operational and hourly performance reports
Safety, Compliance & Facilities
- Ensure compliance with all health, safety, and sanitation standards.
- Conduct hourly quality and temperature checks; take corrective action as needed.
- Maintain a safe environment for both customers and staff.
- Ensure all equipment and facilities are functioning properly; coordinate maintenance and service requests.
Communication & Leadership
- Communicate clearly and consistently with the General Manager and leadership team regarding:
- Customer feedback and complaints
- Food safety or quality issues
- Employee performance and conduct
- Operational concerns and compliance matters
- Lead by example through active floor management and prioritization:
- Customer Service
- Cleanliness (Customer Areas)
- Cleanliness (Visible Areas)
- Restocking & Preparation
- General Cleaning
Why Join Us?
- Growth and advancement opportunities
- Hands-on leadership experience
- Dynamic, team-oriented environment
REQUIREMENTS
- 1 year of management experience in a Quick Service Restaurant (QSR) or casual dining environment (or equivalent supervisory experience)
- High school diploma or equivalent
- ServSafe certification (preferred)
- Strong leadership, communication, and organizational skills
- Ability to multitask and thrive in a fast-paced environment
- Minimum 40-hour work week, including nights, weekends, and holidays
- Reliable transportation and phone access
- Willingness to work at different locations as needed
- Ability to pass company management assessment
Founded in 1973, Mighty Taco operates 19 locations across Western New York, serving fast, fresh “Buf-Mex” food with a loyal following known as “Mighty Nation.”