What are the responsibilities and job description for the Protective Services Coordinator position at Mifflin Juniata Area Agency On Aging?
The Mifflin-Juniata Regional Services Corporation (MJRSC) is seeking a compassionate, organized, and motivated Protective Services Care Manager to join our Area Agency on Aging team. This position plays a critical role in protecting vulnerable older adults by investigating reports of abuse, neglect, exploitation, and abandonment while coordinating services that promote safety, independence, and well-being.
The ideal candidate possesses strong assessment, investigative, communication, and documentation skills and is committed to advocating for older adults through a person-centered approach.
Essential Duties and Responsibilities
- Receive and investigate reports of suspected abuse, neglect, exploitation, and abandonment involving older adults.
- Conduct comprehensive investigations in accordance with Pennsylvania Department of Aging (PDA) regulations and agency policies.
- Interview consumers, family members, caregivers, neighbors, medical providers, and other collateral contacts to gather relevant information.
- Complete comprehensive assessments and develop individualized care plans designed to reduce identified risks.
- Coordinate, arrange, and monitor services to ensure consumer safety and ongoing support.
- Maintain ongoing care management responsibilities for assigned Protective Services cases.
- Prepare timely, accurate, and detailed documentation while maintaining strict confidentiality.
- Ensure all work meets required timelines and quality standards established by the Pennsylvania Department of Aging and agency policies.
- Recommend legal interventions when necessary, including guardianships, involuntary interventions, and community commitments.
- Prepare reports and testify in court proceedings as required.
- Communicate professionally with consumers, families, physicians, attorneys, service providers, law enforcement, hospitals, and community partners.
- Develop and maintain positive working relationships with individuals involved in Protective Services investigations.
- Manage an active caseload while effectively prioritizing competing responsibilities.
- Participate in regular supervision, Protective Services staff meetings, and case reviews.
- Participate in the Protective Services on-call rotation.
- Attend required trainings, professional development opportunities, and staff meetings.
- Perform other related duties as assigned.
Qualifications
Preferred Education and Experience
- Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Nursing, Gerontology, Criminal Justice, or a closely related field.
- Experience in case management, adult protective services, social services, healthcare, behavioral health, or related human services preferred.
- Equivalent combinations of education and experience may be considered in accordance with agency and Pennsylvania Department of Aging requirements.
Knowledge, Skills, and Abilities
- Strong interviewing and investigative skills.
- Excellent verbal and written communication.
- Ability to build rapport with older adults and individuals experiencing crisis.
- Critical thinking and sound professional judgment.
- Ability to manage multiple priorities and deadlines.
- Strong organizational skills and exceptional attention to detail.
- Ability to work independently while collaborating with an interdisciplinary team.
- Proficiency with electronic documentation and Microsoft Office applications.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
Additional Requirements
- Valid driver's license and reliable transportation for local travel.
- Ability to successfully complete required background checks and clearances.
- Ability to perform field visits in homes, healthcare facilities, and community settings.
- Participation in an after-hours on-call rotation is required.
Why Join MJRSC?
At MJRSC, you'll have the opportunity to make a meaningful impact by protecting vulnerable older adults and helping them remain safe, independent, and connected to their communities. We offer great benefits, supportive team environment, professional development opportunities, and the chance to make a difference every day.
Apply today and become an advocate for older adults in Mifflin and Juniata Counties.
Pay: $20.62 - $20.92 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $21 - $21