Practice Manager II

The Practice Manager provides effective leadership and accountability for all operations of two or more Practice locations and/ or a minimum of associated Revenue to include excellence in patient-focused clinical care, human resources, information systems, quality assurance, and financial management. The Practice Manager is responsible for business operations and personnel management and oversight of the daily operations of the practice(s).

Schedule & Travel Requirements:

• Hours: Monday–Friday, 7:30 AM – 6:00 PM (varies based on clinic schedule and patient volume)

• Locations: Manages both Battle Creek and Kalamazoo offices, splitting time between locations based on clinic needs

• Additional Expectations: Occasional after-hours meetings and educational sessions as needed throughout the year

What you will be working on

• Financial Management: Proposes, and manages operational budget for more than one Practice Center/ or Associated minimum revenue thresholds. Maintains financial literacy relative to patient care and industry trends. Maintains inventory control processes and facilitates purchasing in accordance with established procedures. Manages facility assets in a responsible manner. Understands and adheres to all financial policies and procedures, and leads others to do the same.
• Human Resources Management: Responsible for employee timekeeping accuracy and timely approval. Conducts job interviews and employee selection in a manner that supports effective staffing. Performs onboarding and orientation with new staff to promote employee engagement and staff productivity. Initiates activities to promote employee and physician engagement. Utilizes formal and informal recognition resources to recognize staff and provider accomplishments. Conducts training activities with staff and providers to support operational functions. Maintains effective staffing levels and adequate scheduling.
• Information Management: Understands and utilizes patient health and billing systems effectively. Ensures compliance and appropriate utilization of information technology resources. Utilizes information technology to ensure accurate coding processes. Performs and participates in audits to ensure compliance and minimize organizational risk. Understands and abides by privacy laws (i.e. HIPAA) and organizational policies and procedures regarding health information management, safeguarding protected health information (PHI).
• Leadership: Provides operational leadership in a manner that promotes a consistent and effective culture for all assigned locations. Demonstrates effective written, verbal and electronic communication that is professional in both content and delivery. Leads in a manner that promotes positive physician relations and encourages physicians and others to have a voice. Maintains functional relationships with others throughout the organization to draw upon their expertise and resources effectively. Inspires and motivates others toward organizational and personal goal achievement. Demonstrates effective interpersonal skills.
• Clinical Care Management: Exemplifies and promotes positive patient relations. Understands and empowers frontline employees and providers to utilize effective service recovery, as needed. Optimizes ophthalmology delivery processes to streamline an efficient patient flow. Understands quality improvement tools and methodology (i.e. 100% participation, fill rates, schedules, templates, patient volume) and utilizes the same to improve both the delivery of extraordinary patient care and operational processes. Participates in, promotes, and utilizes patient feedback mechanisms, including patient perceptions of quality (NPS) surveys, to ensure extraordinary care.
• Patient Care: Understands clinical policies and procedures and ensures patient care is delivered in accordance with the same. Understands the clinical programs concept and implements. Develops and promotes adherence to clinical standards of care. Implements and monitors identified quality measures to promote effective patient care delivery.
• Facility Management: Promotes safety and security in all facilities by conducting regular safety inspections and monitoring the work environment for potential hazards and maintenance issues. Actively coordinates and participates in emergency preparedness activities, including drills, simulations, and training with staff and providers. Ensures that material safety data sheets (MSDS) are accessible and that staff is familiar with workplace hazards and the process of responding to workplace exposures, accidents, injuries, and illnesses. Ensures that preventative maintenance, repairs, etc. are completed on a regular basis on all equipment, as required.
• Accounts Receivable Management: Understands and utilizes financial assistance practices, training staff and providers to do the same. As necessary, coordinates accounts receivable activities with the Billing Department. Understands and utilizes financial best practices. Understands and utilizes approved registration practices in the front office, training staff to do the same. Ensures accurate and compliant coding practices, training staff and providers to do the same, as applicable.
• Other Management Responsibilities: Explores feasibility and practicality of innovations in ophthalmology patient care delivery and patient-provider interactions. Leads and initiates marketing activities to promote services, facilities, and providers within the communities served. Provides and promotes positive public relations.
• Actively participates in quality improvement initiatives.

What you will receive

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational Culture

What you know

• Five years of operational management experience in a healthcare setting.
• Knowledge of fiscal management practices and human resource management techniques.
• Knowledge of governmental regulations and reimbursement requirements.
• Skill in developing and maintaining effective relationships with administration, providers,

• Highly motivated, detail-oriented and organized.
• Exceptional organizational and time-management skills.
• Excellent written and verbal communication skills
• A strong work ethic, and demonstrated customer service skills.
• Ability to multitask and meet deadlines.
• Dependability and early morning availability
• Must be growth motivated and capable (multi-location to expand)