Retail Operations Specialist

Overview

Small enough to care. Big enough to deliver.

This position is an entry level Retail Operations role which provides a variety of support to frontline retail team members and other departments with retail impact. Will carry out daily support duties and perform administrative tasks. Will require collaboration for communications and training.

Responsibilities

• Performs or reviews retail branch cash
• Performs daily support to retail frontline staff and maintains service standards during the day.
• • Retail processes, procedures, policies, and systems used by branch staff.
  • Acting as a technical liaison to trouble shoot and resolve problems.
• Works with Retail Operations Officers or Team Leader as needed for follow up or resolution of a support request.
• Assist with completion of administrative tasks assigned to Retail Operations Department.
• Works with branch staff to ensure adherence to Retail procedures and policies.
  • Involving and escalating issues appropriately to other departments.
• Works with other departments that have retail impact maintaining interdepartmental collaboration.
• Participates in procedure and form creation, review, or updates to ensure compliance to regulations, laws, and efficient processes.
• Assists with communications through trainings and newsletters.
  • Assists with review or preparation of internal department resources and procedures.
  • Participates in projects that have a retail impact focusing on improvement efforts to identify and implement efficiencies. 
• Assists with administration tasks or maintenance requests for various retail systems.
• Provides input on support system categories, subcategories, priorities, service levels and escalations for the department KPI Tracker.
• Attends internal trainings that have a retail impact.
• Performs other duties as assigned.

Qualifications

• High school degree or equivalent with some related work experience.
• At least 2 years of experience in a retail banking frontline role is required.
• Experience in banking operations is beneficial.

Created By : Compensation Range

The Perks!

• Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
• Career development and continuous learning opportunities
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more

• 100% vested 401(k) Retirement Plan with company match

• Medical, Dental, and Vision insurance
• Flex spending plan & Health savings accounts with employer contribution
• Student Loan Debt Reduction Program
• Employee Stock Ownership Plan
• Employer provided group life insurance with option to purchase additional life insurance for you and your family members
• Employer provided long term and short term disability insurance
• Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance, and Hospital Indemnity
• Wellness Program
• Free banking services and other financial services discounts
• Take Your Dog to Work Day in June
• Employee Rally Day- a day of celebration and recognition!

RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of respect and belonging that is reflected in the workplace and the communities we serve.

Let's build something great, together.