Laboratory Support Coordinator

The Laboratory Support Coordinator is responsible for the efficient operation of the Central Processing Area functions, Phlebotomy area, point person for UNOS, BioTouch liaison, SOP revisions for CPA and for maintenance of client satisfaction.

ESSENTIAL JOB FUNCTIONS

1. Ensures the efficient and effective operation of the Laboratory Central Processing Area.  This includes training and directing other laboratory employees that may rotate through this section.
2. Oversees phlebotomy room, SOPs, stock supplies and ensure timely draws are performed.
3. Functions as data coordinator and UNOS liaison responsible for completion of all patient related UNOS forms.
4. Oversees BioTouch test kit outsourcing.  Determines, proposes changes and makes necessary adjustments to the outsourcing system. 
5. Participates in the annual safety assessment for the laboratory supply usage as a representative on the MTN sharps committee.
6. Monitors and logs in all laboratory tests and samples following quality assurance guidelines established by Midwest Transplant Network.
7. Aliquots and stores antibody screen samples.
8. Establishes and maintains a professional service business interaction with the clients of the laboratory.  This includes handling service related (non-technical) problems and communicating client feedback to the Laboratory leadership.
9. Responsible for sending out final report to requesting clients via secure access.
10. Responsible for the accurate and timely ordering of BioTouch sample kits.
11. Appropriately and effectively communicates lab testing of STAT DSA’s and crossmatches with lab staff during morning meeting and throughout the day as needed.
12. Maintains and modifies UNOS listings for all MTN affiliated transplant centers in conjunction with those centers and the MTN lab.
13. Manages department supplies and inventory.
14. Maintains a clean and well-stocked CPA and phlebotomy work area.
15. Communicates effectively with other staff through actively listing, sharing shift hand-off details via lab distribution email, verbal communication, and updating the communication board to ensure continuity of workload among team members.
16. Demonstrates mastery of proper basic laboratory techniques, attention to detail, and limited number of errors.
17. Identifies and reports problems, which may adversely affect test performance and patient outcome.  Report the problem(s) to laboratory leadership.

QUALIFICATIONS AND PHYSICAL DEMANDS

1. Associates degree in biological sciences or medical technology.  Undergraduate degree in biological sciences or medical technology or one to two years related experience and/or training; or equivalent combination of education or experience is preferred.
2. Ability to work a minimum of 40 hours per week. 
3. Excellent organization and time management skills; ability to function independently and collaboratively; demonstrated problem-solving and creative thinking skills and well-developed personal stress management skills
4. Excellent attention to detail required
5. Microsoft Office proficiency required.
6. Must maintain a valid driver’s license in accordance with MTN motor vehicle policy.  Must have reliable transportation to be used with company reimbursement using IRS guidelines.  Must be able to travel within the service area by ground or air.
7. Ability to lift 50 pounds and transfer short distances.
8. Possess manual dexterity sufficient to operate telephones, computers and surgical equipment.
9. Ability to speak and communicate clearly in order to accurately convey information in person or by phone.
10. OSHA Category I – Exposed regularly to bloodborne pathogens while performing assigned job duties.  Bloodborne pathogens protection is required.
11. Home internet and wireless phone access may be required.

MTN BEHAVIORAL COMPETENCIES

Belonging: Intentionally connects with colleagues by embracing differences and finding commonalities to create a workplace where all employees feel safe and genuine at work. Models the philosophy that lived experiences make individuals unique by respecting and seeking to understand beliefs, values and opinions that are new or different from their own. Represents through actions and influence, the idea that diverse perspectives make MTN stronger as we serve our mission.

Respect: Builds a positive and supportive foundation inviting open, honest, and clear communication. Fosters a sensitive, supportive, and trustworthy environment, which promotes active listening and strengthens rapport throughout all interactions. Cultivates teamwork through acceptance and inclusion by valuing differences and empowering strengths.

Excellence: Demonstrates excellence by going above and beyond, while maintaining compassion and humility in all interactions. Demonstrates a high rate of achievement and success for the organization through proactive objectives centered on the overall mission and vision. Consistently models a positive attitude, a willingness to help others, and a dedication to improvement. Takes full responsibility for their role and challenges themselves to find workable solutions.

Accountability: Demonstrates the highest ethical standards, by honoring commitments to each other and professional partners. Executes all interactions through honesty and transparency. Demonstrates responsibility and integrity through ownership of the mission. Utilizes resources appropriately.

Leadership: Empowers, mentors and encourages all staff, while displaying a high-level of professionalism. Demonstrates ability to cultivate teams and relationships through open lines of communication, honesty and respect. Handles challenges with compassion by developing trust through respectful feedback and support. Acts as a resource by providing the tools, which enable others to reach their highest potential.

It is the policy of Midwest Transplant Network (MTN) to provide equal opportunity in employment to all employees and applicants for employment.  No person will be discriminated against in employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, ethnic origin, age, genetic information, disability, protected veteran status, arrest record, or any characteristic protected by applicable federal, state or local laws.  In addition, the organization complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, employee activities and general treatment during employment

MTN is committed to complying with state and federal disability laws and makes reasonable accommodations when requested by a qualified applicant or employee with a disability to enable the applicant or employee to be considered for the position they desire, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation would impose an undue hardship on the operation of MTN’s mission.