Associate Digital Account Manager, Hoopla Digital

• For local candidates who live within 45 miles of our Holland, OH headquarters, this role is hybrid after 60-day orientation period.
• For candidates outside of local area, this role would be primarily remote, but must be open to travel to HQ as required by the manager.
• Must live in the following states to be considered: Ohio, Michigan, Indiana, Illinois, Tennessee, Texas, Colorado, Montana, Rhode Island, Florida, Massachusetts, Nevada.

Company Summary:

What started in 1989 as a family-owned video rental store grew into a trusted partner dedicated to helping libraries thrive. A single suggestion to sell VHS tapes (remember those?) to public libraries inspired our founder, John Eldred to start Midwest Tape LLC – and set our mission in motion. 

Fast forward to over 35 years later, we provide libraries across North America, New Zealand, and Australia with innovative products and equitable access to content. Backed by a passion for exceptional service and a deep understanding of library needs, we fuel libraries with unparalleled access to top-tier media content including physical media (audiobooks, DVDs, CDs, and read-a-longs) as well as our digital platform, Hoopla Digital. 

Hoopla, available on iOS, Android, and desktop, combines our decades of media expertise with modern technology to deliver an all-in-one experience for libraries and their patrons. With one of the strongest catalogs in the digital library space, Hoopla empowers libraries to reach patrons wherever they are. 

We proudly partner with our library partners and content providers to strengthen communities through access to educational resources and entertainment experiences. Since 1989, our commitment has remained the same: supporting libraries with solutions that make a difference because strong libraries build healthy communities.

Position Summary

The Associate Vendor Account Manager supports the evolution and growth of Hoopla Digital’s content catalog and is the point person for managing secondary and emerging digital vendors. This position is responsible for managing ongoing positive relationships with external digital content vendors and digital vendor communications across the enterprise as related to audiobooks, ebooks, music, comics and graphic novels, and/or video. This includes account relationship management and commitment to ongoing growth initiatives. Success in this position will include advocating for Hoopla’s strategic content objectives as well as understanding vendor needs to create win-win scenarios for long-lasting and mutually beneficial vendor relationships. This is an excellent opportunity for an individual who has an interest in managing video and tv account relationships for a digital streaming platform and has an interest in serving public libraries and their patrons.

Primary Duties and Responsibilities:

To perform this position successfully, an individual must fulfill the knowledge, skill, and/or ability requirements listed below.

1. Responsible for day-to-day management of vendor accounts with an eye toward increasing sales, margin, and catalog size for secondary tv and movie related accounts. 
2. Work effectively with entertainment professionals in various settings including remote and in-person meetings and business reviews.
3. Ongoing communications with the Director regarding business challenges and opportunities with vendor accounts.
4. Maintain accurate and up-to-date details in the systems and tools designed to manage the business.
5. Work collaboratively with Analytics and measure and increase vendor value based on strategic KPI’s put into place by leadership.
6. Collaborate with internal marketing teams and external vendor partners to execute initiatives that drive sales and increase Hoopla value to vendors, libraries and Hoopla.
7. Troubleshoot as necessary to resolve vendor issues. 
8.  Partner with Ops team to ensure an efficient delivery workflow and problem solve any pending partner items. 
9. Support the Digital Acquisitions team in commitment to improve processes, workflows, and best practices for the business.
10. Actively look for ways to add value to vendor relationships while advocating Hoopla’s objectives.
11. Represent Midwest Tape/Hoopla in a professional manner at all times.

Skills:

• Curiosity and passion around media and consumer/library patron engagement and general entertainment industry trends.
• Strong written, verbal, and presentation skills – in-person and virtual.
• Ability to think quickly and present Hoopla in a highly professional manner.
• Analytical/decision-making and problem-solving skills.
• Relationship management.
• Intermediate Computer skills, including Microsoft Office 365 with particular emphasis on Excel, and PowerPoint. 
• Collaborative nature and willingness to work with diverse individuals.
• Must be detail and goal-oriented, thoughtful, and have excellent organization and follow-up skills.
• Must be able to work independently while being an active member of various teams.
• Knowledge of the entertainment and publishing industries, including literature, comic and graphic novels, music, videos, and pop culture.
• Excellent follow-up and follow-through skills.
• Can-do positive attitude and resourceful.

Preferred Education Requirements: 

• Bachelor’s degree in business, literature, media arts, marketing, related field, or equivalent experience.

Preferred Experience:

• 2 years of experience in purchasing, acquisitions, distribution, sales, or marketing.
• Media or publishing experience preferred.
• Salesforce and Tableau experience preferred.

Physical Requirements/Work Environment:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to regularly sit for extended periods of time.
• Perform repetitive motion-type tasks.
• Physically able to attend meetings, presentations, and training sessions.
• Ability to work on-site in a team environment.
• Occasional travel.

Benefits:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#LI-Hybrid #LI-Remote

Salary : $45,000 - $55,000