Patient Coordinator

Summary/objective

• Performs a variety of patient care activities and administrative responsibilities for clinic patients and physicians following established standards and practices.

Essential functions

Professional Expectations

• Willingness to travel to and provide coverage at different clinical locations based on operational needs.

• Maintain a professional work environment within the clinic setting. 

• Adhere to professional dress standards.

• Demonstrate professional, compassionate, and proactive patient interactions, including greeting patients during the rooming process and offering courteous farewell when they depart.

• Exhibit strong attention to detail when prepping for clinics, entering orders, completing the rooming process, and after visit summaries.

• Ensure clear, accurate, and timely communication.

• Manage an efficient, organized clinical flow at all office locations.

• Manage clinic schedules and communicate in a timely manner any scheduling issues with direct supervisor.

• Prepare clinic prior to the scheduled date organizing all pertinent information to ensure efficient clinic flow.

• Enter X-ray orders according to individualized provider protocols.

• Stock exam rooms before and after clinic to assure all pertinent supplies and forms are available.

• Complete the clinic rooming process which includes assisting with gathering all pertinent patient information to prepare both the patient and provider for the exam.

• Assist the provider during the patient exam as requested, which may include dressing changes and suture/staple removal.

• Enter all patient orders as directed by the provider and fax according to protocol.

• Schedule patient appointments as needed.

• Understand interdepartmental workflows and processes to assist with identifying opportunities for improvement.

• Participate in development of protocols, policies, and procedures for Patient Coordinators.

• Assist in compliance with regulatory agencies (OSHA, Department of Health, DEA, etc.) and appropriate documentation and record keeping as it applies to the Clinical Care Team.

• Other duties as assigned

Competencies/Qualifications

• Integrity.  Honest and ethical behavior in all actions.

• Independence.  Ability to work from a variety of locations with little supervision and the ability to get things done autonomously.

• Adaptability/Flexibility.  Open to change and variety of workload.

• Stress Tolerance.  Ability to accept criticism to improve performance.

• Cooperation.  Pleasant attitude with others. 

Work Environment

• Requires corrected vision and hearing to normal range

• Occasionally requires working irregular hours  

Physical demands

• Occasionally lift and carry items weighing up to 30 pounds

• Requires standing and walking for extensive periods of time

Travel required

• Ability to drive own motor vehicle to various clinic sites as required.

• Maintains a current driver’s license.

• Travel for this position is required.

Required education and experience

• Current Unencumbered MN Licensed Practical Nurse (LPN), Medical Assistant, Certified Medical Assistant Certification (CMA), or associate’s degree/diploma in Medical Assisting, Registered Medical Assistant Certification (RMA), or Emergency Medical Technician Certification (EMT)

• Science or Healthcare Related Degree from an Accredited College or University

• Current BLS CPR Certification Required.

• Knowledge of spine and neurological conditions preferred.    

Preferred education and experience

•  Two years’ experience in a specialty health care clinic

Affirmative Action/EEO statement

Midwest Spine & Brain Institute (MSBI) is an equal employment and affirmative action employer. MSBI does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary : $25 - $28