Business Systems Analyst

To apply for this position, please send your resume and cover letter in an email to jobs@mro.net.

Job Summary

The Business Systems Analyst is responsible for analyzing, designing, and implementing solutions to improve business processes and systems by identifying inefficiencies, streamlining workflows, and ensuring data integrity. Key responsibilities include stakeholder collaboration, business requirements gathering, process analysis, solution development, system testing, and ongoing support, all aimed at enhancing operational efficiency and aligning technology with business objectives. Serves as a point of contact for system-related questions, providing ongoing support and guidance to internal teams for identified business systems impacting a broad spectrum of staff.

Competencies

Essential Duties and Responsibilities

• Provides IT support of assigned key MRO systems with the responsibility for tracking business functionality requests for the systems, managing consultants and vendors used to support them, and working closely with company stakeholders to ensure the key systems meet evolving business needs
• Ensures the company IT System Capability Request and IT Project Life Cycle Processes are executed, as designed and tracks and manages new capability requests through the processes.
• Elicits project requirements from business management and end-users to ensure key IT needs within the business are met
• Manages IT projects that interface with business departments, including collaborating with stakeholders to elicit project requirements, researching solutions, tracking milestones, budget, and overall project status to plan
• Reviews vendor contracts with members of IT and legal, when appropriate, to ensure MRO is well positioned, performs and coordinates User Acceptance Testing with other members of the Business and IT to validate the solution meets the business needs
• Creates and maintains documentation related to IT Policies and Procedures and IT controls, and tracks implementation and performance of controls
• Creates and maintains user facing documentation and training of new and existing systems to support the business and administers training, as needed
• Collaborates with MRO IT technical staff to ensure the appropriate security and confidentiality of information is maintained
• Partners with the Electric Reliability Organization Enterprise (ERO Enterprise) member IT departments to share technology solutions to drive effectiveness and efficiency of IT operations within the organization and the extended ERO Enterprise
• Other duties as assigned

Qualifications, Education and Experience

• Bachelor’s Degree in Business, Business Analytics, Management Information Systems, or another technical area directly applicable, is required. Bachelor’s Degree in another discipline and directly related experience may be considered in lieu of technical degree
• A minimum of 5 years of relevant experience and/or or a combination of training and directly related experience is required
• The ability to effectively communicate both orally and in writing, to both technical and non-technical audiences, and to give presentations to large groups is required
• Advanced training and certifications in business analysis and project management is desirable
• Experience in the development, deployment, and maintenance of key business application/systems is desirable
• An understanding of business processes including experience mapping complex business processes and identifying process synergies is desirable
• Project Management experience with the ability to document business requirements for management and applications providers as well as experience creating business cases that includes cost/benefit and risk-based analysis is desirable
• Experience with Microsoft applications including Word, Excel, PowerPoint, SharePoint, MS Teams, Microsoft Visio, MS Dynamics, and CoPilot is desirable

Supervisor Responsibility

Individual contributor role, no supervisory responsibilities

Physical Working Conditions and Travel Requirements

• Standard office environment requires mobility and sedentary work
• Travel Requirement: Approximately 5%

Pay Range

$68,287- $112,000* annual

• Based on MRO’s Pay Philosophy wage range – New/Developing Employee – Proficient Employee (75% – midpoint).

Benefits

MRO has a very competitive benefit package that includes a goal achievement bonus plan, cost shared health insurance, life/AD&D, STD, LTD, flex hybrid schedules, 401k match defined contribution plan, PTO, training/development opportunities, etc.

To apply for this position, please send your resume and cover letter in an email to jobs@mro.net.