Customer Service Manager

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100 trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also Value Added Services such as specialty packing, kitting and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It’s an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.

General Position Overview:

The Customer Service Manager is primarily responsible for the daily activities of the shipping and receiving office and the CSR office, it interacts with all staff members and will be required to float between the different activities in the Shipping and CSR office’s as customer activity and the needs of the company dictate. Individuals serving in this position must have the following skills and abilities..

Duties & Responsibilities:

• Customer service for facility customers & problem resolution
• Schedule inbound and outbound delivery appointments
• Manage the paperwork flow between the shipping & receiving office and warehouse
• Mediate to resolve driver problems with loads
• Accurately process paperwork in the computer system – order and receipt entry
• Communicate effectively
• Perform such duties and assume such other responsibilities as may be required to accomplish the essential job functions as directed by management
• Enforce company and customer inbound/outbound policies and procedures with office staff
• Manage office staff so everyone is on task and work is getting completed
• Office staff training
• Assure that all MRS policies and procedures are followed
• Provide input and recommends disciplinary actions when necessary
• Participates in the hiring of new office staff
• Monitor employee performance and coach for improvement
• Food Safety / Food Defense
• Pallet Management
  
  
  

Qualifications:

• High School Diploma or equivalent
• Strong computer skills and etiquette
• SAP experience not required but helpful
• Strong phone skills and etiquette
• Good problem solving and decision making skills
• Positive attitude
• Basic math and reading skills
• Be able to follow instructions closely
• Be able to function effectively in a team and fast pace environment
• Ability to work with different levels of management
• Ability to read/write in English
  
  
  

Benefits and Perks:

MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1 st of the month following 30 days of hire. Additional benefits available 1 st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.

We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.