Order Management Coordinator

Summary/Objective 

Responsible for accurately and efficiently process customer orders, coordinating closely with the customer service team to address order specifications, customization requirements, and any discrepancies. Ensure adherence to production timelines, quality standards, and inventory management protocols to guarantee accurate and timely delivery.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1. Orders are processed at least twice daily, with clients assigned to specific team members for dedicated management.
2. Communicate with customer service team to relay any order issues that need to be addressed with the client.
3. Set up and configure new product listings on the webstore platform, including uploading images, entering detailed descriptions, specifying pricing, and managing inventory settings to ensure accurate and appealing presentation.
4. Thoroughly review vendor order confirmations to verify the accuracy of products and quantities scheduled for delivery, ensuring no items are backordered or delayed. Coordinate closely with suppliers on shipment schedules, backorders, shipping methods, product decorations, and related details to guarantee timely and accurate delivery.
5. Generate detailed production work orders to guide manufacturing processes and create vendor purchase orders (POs) to procure necessary goods, ensuring accuracy in specifications, quantities, and delivery timelines.
6. Prepare and present statistical data and reports for management or direct client use.

Proficiencies

• Customer focused
• Flexible and adaptable
• Strong team collaboration skills
• Effective communication skills
• Communication Proficiency
• Technical proficiency

Supervisory Responsibility

This role does not include supervisory responsibilities.

Work Environment

This role is performed in an office setting with clerical responsibilities. This role routinely uses standard office equipment mainly of laptop computer, multiple screens and office phone. 

Physical Demands

This position may require walking primarily on a level surface for periods of time as well as reaching above shoulder heights or below the waist or lifting as required to file documents or store materials throughout the workday. Adherence to proper lifting techniques is mandatory. 

Position Type and Expected Hours of Work

This is a full-time position with working hours from Monday to Friday, 8:30 a.m. to 5:00 p.m.

Travel

Travel is not expected for this position.

Required Education and Experience

Requires a high school diploma or GED certification, relevant experience and/or training, or an equivalent combination of education and experience

Additional Eligibility Qualifications

None required for this position.

Work Authorization/Security Clearance 

Must be able to provide valid documentation verifying eligibility to work legally in the United States.

AAP/EEO Statement 

Midwest Promotional Group is an Equal Employment Opportunity employer. 

Other Duties

Please note that this job description is not intended to encompass a comprehensive list of all duties, responsibilities, or activities required of the employee. These may be subject to change at any time, with or without prior notice.