What are the responsibilities and job description for the IT Help Desk Technician position at Midwest Petroleum Company?
Job Title: IT Helpdesk Technician
Pay: $19-$25 per hour
FLSA Status: Hourly
Non-Exempt Reports to: IT Helpdesk Manager
Company Summary: Midwest Petroleum is a retail petroleum and convenience store chain based in St. Louis, Mo. We began operating in 1946, and since 2002, the St. Louis Business Journal has recognized us as one of the top 150 privately owned businesses in St. Louis. Midwest Petroleum operates 60 stores within a 150-mile radius that employs approximately 600 employees. Midwest Petroleum markets fuel through the ZX, Conoco, and Phillips 66 brands.
Primary Purpose of Job: As the IT Helpdesk Technician, you provide support and maintenance for Midwest Petroleum’s computers, tablets, printers, and any other hardware/software. Helpdesk Technicians will also install, repair, and upgrade company hardware and software as needed. Helpdesk Techs will utilize a ticketing system to help manage any reported issues or scheduled updates/repairs. Helpdesk techs must analyze issues, isolate problems, and implement solutions. If solutions can’t be resolved quickly, they will escalate the problem to the next tier. While also adhering to all other IT Service Management processes and procedures. Making visits to Midwest Petroleum Stations to help with any issues that can’t be fixed virtually. Researching and testing new programs and applications to ensure successful launches or updates.
Essential Duties and Responsibilities:
- Provide technical support across the company via in-person, over the phone, or by traveling to retail locations.
- Monitoring hardware, software, and system performance metrics.
- Updating old software/hardware as needed.
- Test and evaluate new technology by:
- Performing diagnostic tests.
- Perform tests on new hardware and software.
- Defining software, hardware, and network requirements.
- Troubleshoot hardware and software issues.
- Improves client references by writing and maintaining documentation. Or assisting/Informing training staff of new processes or equipment.
- Resolving logged errors in a timely manner.
- Work well with members of other Midwest Petroleum teams to resolve issues.
- Follow up with users to ensure issues are resolved.
- Follow on-call schedule rotation.
- Handle any other work that can be assigned at the supervisor's discretion.
Education/Experience Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related fields
1-5 years experience in It support or related fields.
Clean driving record
General Skill Requirements In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements: Adaptability — Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions. Attendance and Punctuality — Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Communications — Expresses ideas and thoughts verbally; and in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods. Cooperation — Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts. Job Knowledge — Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively. Judgment — displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; Makes timely decisions; ability to work with and maintain confidential information. Problem solving — Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations. Quality — Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly; Achieves established goals. Concentration — Maintains attention to detail over an extended period, continually aware of variations in changing situations.
Physical Requirements This position is performed in a fast-paced environment, with frequent exposure to general office equipment, beverage equipment, coolers, and any other site-specific equipment/factors. You could also encounter exposure to hazardous materials and loud noises. This job requires the ability to walk, stand, bend, and reach regularly. Must be able to frequently be required to lift, push, or pull weight of at least 5 to 75 pounds. Ability to work in different Midwest Petroleum Stations. Reasonable accommodation may be made to assist an otherwise qualified individual in the performance of the job
Salary : $19 - $25
