Regional IT Manager

Job Title: Regional IT Manager

Job Location: Minneapolis, MN (Supporting Midwest & West Regions)

FLSA Status: Exempt

This is a FULL-TIME position

Overview:

Midwest Mechanical Solutions is a manufacturer’s representative of some of the best-known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture is what makes us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals.

Midwest Mechanical Solutions mission statement: Creating lifelong relationships & projects we can be proud of through creatively applied HVAC solutions

Job Description:

The Regional IT Manager is a hands-on IT operator responsible for ensuring reliable, secure, and cost-effective IT services across AIR’s Midwest and West operating companies and branches. As part of a nationally distributed IT team, this role is not about sitting back and setting strategy — it’s about being in the mix every day, managing MSPs, providing some direct support, resolving escalations, and ensuring business users receive consistent, high-quality technology support.

This position is ideal for someone with a strong MSP/vendor background who thrives on solving problems, building business partnerships, and leading change to bring fragmented systems in line with AIR standards.

Essential Duties and Responsibilities:

MSP Oversight & Daily Operations

• Serve as the primary point of contact for all MSPs supporting the Midwest and West region
• Manage daily escalations, review ticket performance, and hold providers accountable for SLAs
• Identify opportunities to consolidate MSPs to improve service and reduce costs
  
  

IT Standards & Change Agent

• Lead the migration of regional systems and practices to AIR IT standards (infrastructure, applications, and security)
• Work side-by-side with MSPs and operating companies to ensure consistent adoption of standards
• Act as the boots-on-the-ground lead for IT transformation projects in the region
  
  

Regional IT Ownership

• Ensure uptime, availability, and performance of IT services across all branches
• Partner closely with business leadership (Regional Leader, OpCo Leaders, finance leads, branch managers) to align IT services with business needs
• Take ownership of IT issues from start to finish — driving resolution, not just oversight
  
  

Financial & Governance

• Manage the regional IT budget, including MSP contracts, hardware, and software
• Work directly with providers to negotiate renewals, optimize spend, and ensure cost efficiency
• Track and report on IT performance, spend, and risk posture to AIR IT leadership
  
  

Experience and Requirements:

• Bachelor’s degree in Information Technology, Computer Science or equivalent experience
• 5 years of experience in IT operations, ideally with direct MSP/vendor management
• Proven ability to manage service providers on a daily operational basis (tickets, escalations, SLA management)
• Background in IT infrastructure, support, and security with enough technical depth to challenge providers and solve problems directly
• Strong project/change management skills; proven track record as a change agent
• Hands-on, sleeves-rolled-up leadership style — thrives in execution and problem solving
• Excellent communication and relationship-building skills with both vendors and business stakeholders
• Willingness to travel (~4–5 days/month across the Midwest & West)
  
  

Technical Skills

• High degree of proficiency in Active Directory, EntraID & Identity Management
• MS Windows Server & Client OS troubleshooting
• Experience with Virtualization platforms – HyperV, VMware
• Troubleshooting TCP/IP Networks & client connectivity
• Cloud-based VOIP deployments & administration
  
  

Success Metrics

• Reduction in ticket escalations and improved MSP responsiveness
• Successful migration of OpCos to AIR IT standards
• Consolidation of MSPs where feasible
• Consistently positive feedback from business users on IT services
• IT spend managed within budget with measurable efficiency improvements
  
  

Benefits:

We offer a competitive and comprehensive benefits package, including:

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being
• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage
• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP)
• Professional Development – Ongoing training opportunities and support for continuing education
  
  

AIR Control Concepts and Midwest Mechanical Solutions are Equal Opportunity Employers

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