What are the responsibilities and job description for the Service Technician - All MMC Locations position at Midwest Machinery Co?
The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate’s experience, knowledge, skills, abilities, as well as internal equity among our team.
Purpose:
Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager or Senior Technicians. Consistently exhibits Midwest Machinery Company’s core purpose and values.
Responsibilities:
- Performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
- Participates in Service EDUCATE Training programs required for the development of skills and knowledge
- Maintains current knowledge of John Deere and competitive products
- Maintains condition of vehicles, inventory, tools, and equipment
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Completes all reports and forms required in conjunction with work assignments
- Accounts for all time on a timecard and for all material used in performing assigned duties
- May perform diagnosis and repair in the field
- Interacts in a positive and respectful manner with customers and fellow employees
- Participates in the After-Hours Program
- Actively assists in recruiting service work
- Shares knowledge and skills with other company technicians
- Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments
- Performs other duties as assigned
Experience, Education, Skills, and Knowledge:
- High School Diploma or equivalent experience required; Associate degree preferred
- 1 years of experience performing service repairs or certificate/diploma from a recognized program
- Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
- Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment
- Ability to use Service Advisor and basic computer functions
- Ability to operate vehicles and equipment used for diagnostic purposes
- Ability to use a forklift/skid loader, forklift certification preferred
- Proficient oral and written communication skills
- Basic Service Technician certification preferred
Physical and Mental and Other Requirements:
- Frequent bending and stooping
- Ability to repeatedly lift up to 75 lbs.
- Standing for extended periods of time
- Occasional work outdoors in extreme heat or cold, rain or snow
- Occasional work on ladders
- Occasional work in confined spaces
- Ability to work extended hours and weekends
- Valid driver’s license with an insurable driving record required
- Must pass a pre-employment background study
Benefits:
- Paid Time Off including PTO, Holiday Pay, Bereavement Pay, Civic Pay, and Volunteer Time Off
- 401k plan with company match
- Multiple health insurance plan and network options with Health Savings Accounts
- Dental and Vision plans
- Medical and Dependent Care Flexible Spending Plans
- Company paid life insurance with ability to purchase more
- Company paid Short-Term Disability coverage
- Multiple voluntary benefits available including LTD, Accident, Hospital Indemnity, Critical Illness, Whole Life, ID Theft
- Employee Assistance Program
- Paid uniforms or clothing allowance based on position
- Employee Discount Programs
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Midwest Machinery Co. will reasonably accommodate the known disabilities of qualified disabled individuals.