Corporate Aftermarket Support Manager

The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate’s experience, knowledge, skills, abilities, as well as internal equity among our team.

Purpose:

Works with company, parts, and service leadership team to increase efficiencies in aftermarket operations. Responsible for execution of aftermarket strategies for assigned areas. Works with CPM, CSM, PMs and SMs to build and execute training strategies. Consistently exhibits Midwest Machinery Company’s core purpose and values.

Responsibilities:

• Manages the service technician intern pipeline
• Completes all service technician onboarding training for assigned areas
• Execute forklift training strategy
• Work with CPM and SSM to report and update progress on JDU credits to goal
• Completes Turf Team sales calls for CP/CCE sales without Turf Team packages attached
• Completes PowerGard sales calls for CP/CCE sales without PowerGard packages attached
• Completes Green Shield sales calls for CUT units under Green Shield protection
• Monitor, triage and help resolve Expert Alerts in assigned area
• Execute service Machine Health Monitor strategy
• Ensure parts and service departments are compliant with NMQ requirements
• Keep parts and service departments up to date on JDF multi-use account changes
• Manage company uniform program
• Assist CPM with parts process audits
• Assist CPM with IRS rebate tracking
• Provide stores with WIP and Open ticket reporting as month end approaches
• Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments
• Performs other duties as assigned

Experience, Education, Skills, and Knowledge:

• Associate degree or equivalent experience required; bachelor’s degree preferred
• 3-5 years’ experience in managing Service Department operations
• Ability to speak effectively one-on-one and within a group
• Excellent understanding of financial principles relative to Service Department operations
• Familiar with John Deere and competitive products
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Basic business knowledge and math skills
• Ability to analyze and interpret internal reports

Physical and Mental and Other Requirements:

• Valid driver’s license with an insurable driving record required
• Must pass a pre-employment background study

Benefits:

• Paid Time Off including PTO, Holiday Pay, Bereavement Pay, Civic Pay, and Volunteer Time Off
• 401k plan with company match
• Multiple health insurance plan and network options with Health Savings Accounts
• Dental and Vision plans
• Medical and Dependent Care Flexible Spending Plans
• Company paid life insurance with ability to purchase more
• Company paid Short-Term Disability coverage
• Multiple voluntary benefits available including LTD, Accident, Hospital Indemnity, Critical Illness, Whole Life, ID Theft
• Employee Assistance Program
• Paid uniforms or clothing allowance based on position
• Employee Discount Programs

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Midwest Machinery Co. will reasonably accommodate the known disabilities of qualified disabled individuals.