Bank Operations Support Officer

Bank Operations Support Officer

Job Summary: MIB Operations manages the deposit and payment products and services that we provide to our community bank customers throughout the Midwest.  As a member of the MIB Operations management team, the Bank Operations Support Officer provides on-site support to ensure the smooth delivery of essential operational services provided to our customers.  This position will play a key role in managing our customer onboarding and change management activities, as well as providing support for other department operations.  The role requires a detailed oriented professional with strong collaboration and communication skills who can balance accuracy, efficiency, and service excellence in a fast-paced, regulatory environment.

Essential Duties and Responsibilities:

• Manage the customer onboarding process to provide for the successful integration of new customers into MIB operational products and services
• Manage the customer change management process to ensure adoption of changes to existing MIB operational products and services by our customers
• Provide supervisory backup and support for operational service activities performed by other department officers and their teams
• As a key part of the Operations Management team, ensure department services, policies, procedures, controls and activities are efficient, effective and observed

Additional Duties:

• Responsible for Bank Secrecy Act compliance where applicable in reference to this position.
• Other duties or special projects as assigned.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Leadership – strategic thinker, able to effectively direct, motivate, collaborate, empower others, maintain emotional intelligence, and manage conflicts.

• Results – Manages assignments, priorities, activities and work to achieve results.
• Planning/organizing - the individual prioritizes and plans work activities, maintains a structured approach to work, and uses time and resources efficiently.
• Problem-solving - identifies and resolves problems efficiently and effectively.
• Communication - exhibits clear and effective communication skills.
• Quality Management - demonstrates accuracy, thoroughness, and attention to detail.
• Time Management – efficiently manages and uses time for oneself and others.
• Judgment - displays willingness to make timely decisions and exhibits sound and accurate judgment.
• Adaptability – ability to be flexible and adjust to changing circumstances.
• Reliability and Responsibility – must be highly dependable and take ownership of actions and decisions.
• Ability to acquire and grow knowledge, skills and abilities.
• Works effectively with others, both within and outside the department.
• Technical proficiency with Microsoft and financial services applications, including the ability to effectively use company supported computer applications.

Supervisory Responsibilities:

This position will have both direct and indirect supervisory responsibilities. 

Work Environment: 

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Requires sitting, standing, bending, and reaching. May require lifting up to twenty-five pounds. Requires sufficient manual dexterity to operate standard office machines such as computers, scanners, calculators, telephones, and other office equipment. Requires normal range of hearing and vision.

Position Type and Expected Hours of Work:

• This is a full-time position.

• Days are Monday through Friday; hours will vary depending on need.  Primary service hours for the department are currently 8:00 am to 5:00 pm.
• Flexible work schedules may be allowed when it is feasible if it allows the employee to perform the essential functions of the job and will not interfere with providing efficient and effective services.

Time Requirements & Travel:

• There are no travel requirements for this position.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• 5 years of experience in the financial services industry.
• College Degree required, or four (4) additional years of related work experience may be substituted in lieu of a college Degree.
• Previous supervisory experience.