What are the responsibilities and job description for the Client Service and Employee Relations position at Midwest Home Care Ltd.?
Job Overview: Client Service & Employee Relations (Home Health Care)
The Client Service & Employee Relations Coordinator plays a key role in supporting both clients and caregivers within our home health care agency. This position serves as a primary point of contact for incoming calls, addressing client needs, employee questions, and coordinating essential day-to-day operations that keep care services running smoothly.
Key Responsibilities
- Answer and manage incoming phone calls from clients, family members, caregivers, and referral sources, ensuring prompt, professional, and friendly service.
- Respond to client inquiries, including service questions, scheduling concerns, and general support needs.
- Assist employees/caregivers with questions regarding schedules, procedures, documentation, and agency policies.
- Monitor caregiver attendance by ensuring clock-ins and clock-outs are completed correctly in the agency’s timekeeping system.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Health insurance
- Paid time off
Experience:
- Office: 1 year (Preferred)
Work Location: In person
Salary : $40,000 - $50,000